Position Title: Medication Refill Coordinator
Department: Medical
Supervisor: Director of Clinics
Essential Duties:
- Work cooperatively with Medical Clinic Manager and personnel to accomplish all goals and objectives of Four Rivers Community Health Center.
- Customer service skills: Receive all patients and visitors pleasantly and effectively; provide clear instructions; pleasant telephone voice and efficiency of time for patient and providers; using AIDET standards for customer service.
- Understanding of Four Rivers Community Health Center Programs and be able to inform and assist patients with its administration.
- Answer phones, retrieve recorded messages and distribute to appropriated individuals; place telephone encounters and assign to nurses and providers as appropriate.
- Responsible for insuring patients receive their prescription refill requests, via internal & external fax, telephone encounters, WELL App, etc, within 48 hours or requesting.
- Keep work area neat and organized for proper completion of work tasks.
- Perform related work as required
Essential Job Functions:
- Must be able to see, hear, read, write, kneel, stand, sit and lift up to 50 lbs.
- Must be able to handle stressful situations.
- Possess cognitive skills necessary to understand medical terminology.
- Maintain professional appearance and attitude at all times.
- Must maintain patient confidentiality at all times.
- Must demonstrate tact, patience, and good communication skills in dealing with patients, staff, and the public.
Qualifications:
- Possess high school diploma or equivalent.
- Possess basic keyboard skills and computer knowledge.
- Bilingual abilities encouraged.
- Must demonstrate accuracy, proficiency and efficiency from approved training program.
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Physical setting:
Schedule:
Work Location: In person