Qualifications:
- 6-8 years of related experience in customer support in the telecom industry
- Experience in communicating with customers on gathering information, feedback and working internally to resolve those promptly
- Very good understanding of telecom KPIs, measurement and new technology
- Experience with data conversion and migration
- Expert in creating simplified marketing materials, customer facing and defect tracking & resolution
- Experience with JIRA and other leading Test tools
- It is good to have experience or working knowledge of tools like QXDM, Actix or X-Cal
- Proven experience in digital marketing, business communication, content creation in telecom
- Excellent communication skills, writing ability, and digital savviness
- Experience working with US based clients
- Exceptional written and visual communication skills
- A good team player with strong organizational and multitasking abilities
- Creative thinking and problem-solving skills.
Education, Experience Requirements:
- Bachelor’s degree in computer science, telecommunications, information technology, or similar field preferred
- Telecom log collection tools like QXDM, X-Cal, or similar experience is a plus
- Customer interaction and creating technical documents for customer needs are plus
- 6-8 years experience as a telecommunications specialist
Job Type: Full-time
Pay: $45.00 - $50.00 per hour
Expected hours: 40 per week
Application Question(s):
- Do you have previous or current experience in Telecom?
- Current visa status ?
- Desired salary?
- Do you have experience in QXDM, and XCAL?
Ability to Commute:
- Bedminster, NJ 07921 (Preferred)
Ability to Relocate:
- Bedminster, NJ 07921: Relocate before starting work (Preferred)
Work Location: In person