Job description
We are excited to hire the next member of our tight-nit sales team and looking for a rock star customer service associate! We are a sales representative firm engaged in the plumbing and heating industry and over the last 32 years, we have earned the reputation as being a leader in customer service. We are looking for a candidate that will continue to provide the same level of professionalism and energy that we are known for.
We are looking for a part-time role ranging between 15-25 hours per/week - Depending on the candidates preference. We are flexible with hours and schedule, with the ideal shift being 9a-2pm Monday-Friday. However, we would also be open to a candidate working an 8+ hour shift 2-3 days per/week as well.
Duties:
- Respond to customer inquiries via phone or email.
- Provide accurate and helpful information to customers regarding products or services
- Process orders, returns, and exchanges
- Assist customers with account setup and maintenance
- Resolve customer complaints in a professional manner
- Collaborate with other departments to ensure customer satisfaction
- Maintain customer records and update our cloud-based storage information as needed
- Assist management and sales staff with tasks and various projects
Qualifications:
- Previous experience in customer service or a related field preferred
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities
- Proficient in using Microsoft Office Suite (Word, Excel, Outlook)
- Ability to learn and navigate new software systems quickly
- Detail-oriented with strong organizational skills
- Ability to multitask, prioritize tasks effectively and be a self-starter
- Positive attitude and ability to work well in a team environment
Skills:
- Excellent communication skills (verbal and written)
- High energy and positive attitude
- Administrative tasks
Room for advancement if-so desired and an opportunity to make a direct impact with your daily role. If you are a dedicated individual with excellent customer service skills, we would love to hear from you. Apply today to join our team!
Job Type: Part-Time
Pay: $20.00 - $23.00 per hour
Job Type: Part-time
Pay: $20.00 - $23.00 per hour
Expected hours: 15 – 25 per week
Experience level:
Shift:
Weekly day range:
Work setting:
Ability to Commute:
- Kent, WA 98031 (Required)
Work Location: In person