Position: Member Services Rep - AACU Home Equity Center-10108
Position Type: 2 Month Contract with possible conversion to direct hire
Position Location: Ft. Worth, TX
Description:
Responsible for reviewing home equity loan requests and assisting American Airlines Credit Union members with closing their loan.
Principal Duties and Responsibilities:-
Handle file set-up for home equity loans which includes providing appropriate disclosures to members, speaking with members about their loan terms, and reviewing the loan for closing
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Perform daily review on the Home Equity pipeline
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Process Closing Docs for home equity loans
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Process Property Condition Reports for Home Equity Loans
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Process Verification of Employment for Home Equity Loan applicants
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Perform booking of home equity loans
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Input home equity loan data into daily Excel spreadsheets
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Perform other duties as assigned
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The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.
Minimum Qualifications:-
High school diploma or GED
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Minimum of 2 years of previous experience, preferably in a credit union environment
Preferred Qualifications:
- Experience in mortgage lending
- Previous customer service experience
Knowledge, Skills & Abilities:-
Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
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Knowledge of Loan Link and Episys System
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Ability to exercise excellent member and customer service skills
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Skilled in above average interpersonal and communication skills and professional telephone manners
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Ability to perform basic math calculations and analyze data
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Ability to perform in a fast paced environment, handle multiple tasks and function as an integral part of a team in a diverse environment
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Ability to interact professionally with all employees and members
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Ability to learn quickly and adapt well to change
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Ability to self-motivate with strong organization skills and capacity for attention to detail
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Ability to speak, read, and write Spanish is a plus
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Ability to effectively communicate with all levels both verbally and written
- Ability to effectively prioritize work and meet deadlines
- Ability to maintain satisfactory performance and attendance
- Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks
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