AWT is a leading manufacturer of custom labels, flexible packaging, and precision converting solutions servicing Healthcare, Consumer Brand, and Technology clients worldwide. AWT employs nearly 630 associates and operates facilities in Minneapolis, MN (Headquarters), South Elgin, IL, Hauppauge, NY, Grand Blanc, MI, Anaheim, CA, Ottawa, Canada, Napa, CA, Winston-Salem, NC, Vaughn, Canada and Joint Ventures in Poland and China. AWT is the trusted partner for leading brands; delivering comprehensive, innovative, and sustainable solutions with exceptional quality, expertise, and responsiveness. More information about AWT can be found at www.awtlabelpack.com.
To effectively convey order and or product information to customer, process orders, maintain inventories, resolve customer complaints, special projects.
Primary Tasks and Responsibilities (Note, activities that occupy approx. 80% of time):
- Primary contact between customer, planning, sales, manufacturing and scheduling;
- Reviews accuracy of customer’s P.O. and specifications against quote to ensure efficient, cost-effective manufacturing; correct and communicate discrepancies.
- Communicates agreed upon ship date to customer and communicates with customer and sales concerning job status as appropriate;
- Documents all job changes and communicates accurately and in a timely manner; communicates pricing changes to customer;
- Ensures that customer contact is satisfied with service and communication (internal and external);
- Initiates job orders and ensures that information included in the job order is complete and accurate;
- Ensures that necessary information and data is provided for all functional areas as appropriate;
- Manages customer owned inventory (materials and finished goods) communicating with shipping and customer to ensure that requests/orders for finished goods are processed in an effective and timely manner;
- Works with production planning to ensure jobs are planned profitably based on contract or other agreed to criteria.
- Follow ISO SOP’s as trained.
- Resolves credit and quality issues;
Secondary Tasks and Responsibilities (Occupies balance of time):
- Provides documented feedback to sales and quality on any customer complaints to ensure they are addressed and resolved in a timely manner; follows through appropriately with customer to ensure that the customer knows we have taken the feedback seriously and are working to resolve them;
- Ensures that the customer is asked the right questions to gather information needed for providing quotes, quality requirements and pricing, and that the information is included on the request for quotes;
- Communicates quoted price to customer in a timely manner;
- Ensures that quotes are filed and easily retrievable; when possible, similar quotes should be referenced to assist the estimator/job planner;
- Actively participates in the quality and process improvement initiatives.
Physical Job Demands: This position spends a majority of their time at a desk working on the computer, but it does require some walking – i.e. meeting with production personnel as requested, press checks, etc.
Skills/Abilities to Meet Job Requirements:
- Good communication (written and verbal);
- Pleasant and professional people and phone skills;
- Attention to detail; accurate with numbers and information;
- Ability to follow up to good conclusion of various duties;
- Ability to work within a team environment;
- Ability to change priorities without forgetting other tasks;
- Proficient with Microsoft Word, Excel and Outlook software.
Education and Experience Requirements: High school diploma or equivalent GED; secondary schooling or 1-2 years printing experience; minimum 3-5 years customer service experience.
Job Type: Full-time
Pay: $24.00 - $28.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Parental leave
- Referral program
- Vision insurance
- Work from home
Experience level:
- 2 years
- 3 years
- 4 years
- 5 years
Shift:
Weekly day range:
Work setting:
Ability to Relocate:
- Minneapolis, MN 55413: Relocate before starting work (Required)
Work Location: In person