We’re currently looking for someone who’s quick of their feet and can solve problems. Our ideal candidate would be persistent, confident, and have the ability to problem-solve and de-escalate situations. Must be proficient in data entry, computers, and a fast learner in software technology. We are a fast-growing company that values our employees. This is an exciting job with plenty of room for advancement.
RESPONSIBILITIES:
- Contact customers to determine the reason for account delinquency and execute plans on collecting delinquent funds.
- Track and monitor all accounts while making notes in our DMS
- Handle collection calls, emails, and texts with speed and accuracy.
- Work for repossession companies to collect company assets
- Handle customer's questions about accounts and payments with accuracy and professionalism.
- Be familiar with companies account and collection process.
- Adhere to state and federal laws pertaining to the customer account.
- Be responsible for taking payment phone calls, as well as accepting/documenting payments made at our store in person
- Help Store manager with signing up new customers
QUALIFICATIONS:
- HS diploma or equivalent required.
- Prior experience in financial services or similar industry preferred.
- Excellent listening, oral - written communication skills
- Attention to detail
- Professional phone etiquette
- Good follow up skills
- Persuasive negotiation skills’
- Microsoft Windows and Internet-based applications experience required
- Basic typing/data entry skills
- Ability to multi-task
- Ability to work a five-day work-week, including some Saturdays.
Job Type: Full-time
Pay: $12.00 - $14.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid training
- Vision insurance
Weekly day range:
Work setting:
Work Location: In person