HVAC company in Richardson, Texas is looking for an Operations Manager/administrative genius to manage our growing office. Reporting directly to the General Manager you’ll be able to step in and have immediate impact because, well, there’s a ton of work to do. As a fast growing service company every role is on call, so clock-watchers need not apply. This role is best suited for someone who can juggle all the above and keep smiling.
What you’ll do:
- Answer the phone quickly and professionally using the company incoming call script.
- Be familiar with our company, products, and services so many questions can be answered without consulting others.
- Maintain the dispatch boards for the Service, Sales, & Installation technicians.
- Schedule follow up visits if necessary.
- Post-service customer follow-up calls.
- Provide pricing for sales & repairs of HVAC parts & equipment to technicians
- Act as the main line of communication between the technicians and the office staff.
- Provide clients with a high level of customer service.
- Open and close the office as scheduled.
- Call customers to schedule maintenance appointments.
- Sell service agreements; renew service agreements.
- Alert manager quickly to significant customer issues.
What you’ll need:
- A. or B.S. preferred.
- 2+ years office administration experience in the HVAC, plumbing or electrical service industry desired.
- At least 3 years of customer service experience.
- Ability to manage difficult situations with technicians & customers in a professional manner
- Working knowledge of Microsoft Office (Word, Excel, Outlook, SharePoint)
- Strong communication skills and ability to interact with internal and external partners
- Superior organizational skills and great follow through on tasks
- Be a problem solver at heart with a genuine interest in helping.
- Available to work evenings & weekends as scheduled if needed.
What you’ll receive:
- Competitive salary commensurate with experience. Please provide salary requirements.
- Medical benefits and retirement plan after 90 days.
- Company phone.
- Paid vacation and holidays.
Job Type: Full-time
Ability to Relocate:
- Plano, TX 75074: Relocate before starting work (Required)
Work Location: In person