Next STEPS Worldwide is an innovative and rapidly growing outpatient clinic providing comprehensive psychological, therapeutic and nutrition services for all populations across the lifespan.
Next STEPS passionately believes in a multidisciplinary team approach within an outpatient office setting. Our team consists of licensed psychologists, therapists, dietitians, and provider support specialists who collaborate regularly to offer the highest level of client care possible to ensure client success.
Headquartered in McKinney, Next STEPS currently has 27 locations across Texas with 17 locations throughout the Dallas/Fort Worth metroplex, 4 locations in San Antonio, 4 locations in Austin, and 2 locations in Houston with more locations in various cities opening soon.
We are currently seeking a qualified full-time Customer Service Intake Specialist to be a part of our dynamic team. Our Customer Service Intake Specialist are vital to the success of our organization and to the success of our clients!
Compensation For Clinical Intake Specialist:
Starting at $18 per hour
Monthly Performance Bonus
Benefits For Clinical Intake Specialist:
Competitive salary commensurate with experience
Eligible for Monthly Performance Bonuses
Paid Holidays
No Weekends
Paid Vacation Days
Paid Time Off (PTO)
401K Plan with Company Match
Group Health Medical, Dental, Vision and Life Insurance with Employer Contribution.
Wellness benefits such as STD, LTD, Cancer, Critical Illness, Dependent and Spouse Life Insurance.
Great Team Culture and Team Support.
Role and Responsibilities For Clinical Intake Specialist:
Responding promptly to inquiry calls and emails from potential clients
Completing phone screenings to assess for vital exclusionary criteria
Scheduling initial appointments for assessment by phone
Performing and documenting initial consultations by phone
Submitting insurance prior-authorization requests
Maintaining an updated list of referral resources
Providing appropriate information and referrals to clients
Maintaining automated records and entering data as it pertains to the intake process
Minimum Qualifications For Clinical Intake Specialist:
Bachelors’ degree preferred.
Knowledge of clinical processes and the ability to coordinate and manage intake flow.
Sales or client sales skills are a plus.
An interest in mental health and helping people.
Some experience/knowledge of insurance billing/verification is preferred.
Knowledge of HIPAA rules and regulations.
Strong interpersonal communication skills and the ability to maintain a good rapport with staff.
Must be articulate and communicate well both in person and over the phone.
Must be able to respond calmly and effectively in urgent or emergency situations.
Must be completely proficient in a Microsoft Office environment (especially Word, Excel).
Highly detail-oriented, organized, problem solver, with a proven ability to manage multiple tasks in a fast-paced work environment.
Clinical hospital or mental health facility experience is a plus.
Next STEPS Worldwide is an equal opportunity employer and values diversity in our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Job Type: Full-time
Salary: From $18.00 per hour
Benefits:
401(k) matching
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance
Schedule:
Monday to Friday
No weekends
Supplemental pay types:
Bonus opportunities
Ability to commute/relocate:
McKinney, TX 75070: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
How many years experience do you have with scheduling and billing?
Experience:
Medical scheduling: 1 year (Preferred)
Language:
English (required)
Work Location: In person
Job Type: Full-time
Salary: From $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Healthcare setting:
Schedule:
Work Location: In person
Job Type: Full-time
Pay: From $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
Work setting:
Ability to Relocate:
- McKinney, TX: Relocate before starting work (Required)
Work Location: In person