Job Summary
Wave Federal Credit Union is currently seeking an Electronic Services Representative with a strong background in a member service/QC/electronic services support role..
Are You …
- Great at building new relationships?
- Adaptable and flexible?
- Well organized and able to multi-task?
- Excited to join the ‘big bank’ alternative?
… Then Wave is Looking for You! When you work for Wave Federal Credit Union, you will join one of RI’s well capitalized credit unions’ that is known for being financially sound, stable and secure. When you make Wave your new work home, you join like-minded contributors who have made it their mission to provide exceptional service to our members and who embrace the opportunity to take charge of their careers.
See the Wave Difference!
At Wave, we believe that each team member is a valuable asset. Through a teamwork approach, we strive to provide a positive and rewarding workplace that helps our team members succeed. Wave provides a work environment which promotes learning, growth, and the opportunity for team members to challenge themselves. We work together for a common goal: to provide superior service to our members.
Responsibilities and Duties
The Electronic Service Representative:
This individual will be a key member of our team and be responsible for coordination of electronic banking activities such as Member Service Electronic QC and Digital Delivery, ATM Terminals, ATM/Debit Cards, ACH transactions, wire transfers, EFT transactions and mobile deposits.
Qualifications and Skills
Job Requirements:
- Two to five years experience with a strong ability to work as part of a dynamic, motivated and performance driven team
- Excellent organizational skills, computer skills, strong verbal and written communication skills essential to member service delivery
- Proficiency with word processing/excel spreadsheet/Microsoft SQL applications, reporting, tracking
- Possess basic critical thinking skills and superior problem resolution
- Keen ability to work in a detail oriented environment, following credit union policies and procedures in compliance with all rules and regulations
Competitive Compensation & Excellent Benefits Package* Includes:
- Medical, Prescription, Dental, Vision, Life and Short- and Long-Term Disability Insurance
- Generous Vacation, Sick, Personal, and Holiday Pay
- 401(k) Plan with employer match and profit share
*All programs subject to review and change Wave is proud to be a drug-free, equal-opportunity employer. For more information on Wave, visit us at www.wavefcu.org
Job Type: Full-time
Pay: $22.00 - $26.00 per hour
Expected hours: No less than 40 per week
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Shift:
Weekly day range:
Work setting:
Education:
- High school or equivalent (Preferred)
Experience:
- member service/support: 2 years (Preferred)
Work Location: In person