**Job Overview:** We are currently looking for a detail-oriented and customer-focused Front Desk Clerk/Night Auditor to join our team. The successful candidate will play a crucial role in ensuring exceptional guest experiences during their stay at our hotel. **Responsibilities:** - Greet guests in a friendly and professional manner upon their arrival - Check guests in and out of the hotel efficiently, providing necessary information about services and amenities - Handle guest inquiries, requests, and complaints promptly and courteously - Manage reservations and cancellations accurately in the system - Process payments and maintain financial transactions at the front desk - Perform night audit procedures to reconcile daily transactions and prepare reports for management - Ensure the security of the premises by monitoring surveillance cameras and maintaining a safe environment for guests **Skills:** - Proven experience in guest relations and customer service within a hotel or resort setting - Proficiency in using phone systems, reservation software, and front desk operations - Strong communication skills with fluency in English; bilingual proficiency is a plus - Knowledge of hospitality management practices and hotel operations - Ability to multitask, prioritize tasks, and work efficiently under pressure - Attention to detail with excellent organizational skills - Familiarity with hotel management software is advantageous This position provides an exciting opportunity to be part of a dynamic hospitality team dedicated to delivering top-notch service to our guests. If you are passionate about the hospitality industry, possess excellent interpersonal skills, and thrive in a fast-paced environment, we invite you to apply for the Front Desk Clerk/Night Auditor position.
Job Type: Part-time
Pay: From $17.50 per hour
Expected hours: 16 per week
Benefits:
Schedule:
- 8 hour shift
- Night shift
- Overnight shift
- Weekends as needed
People with a criminal record are encouraged to apply
Experience:
- Hotel experience: 1 year (Required)
Ability to Commute:
- Albany, NY 12209 (Required)
Work Location: In person