Desktop Support Engineer
Must Have Technical/Functional Skills
· End user Computing with Process and Service Operation knowledge.
· Trouble Shootings and Good Communication Skills
· Co-ordinate and implement processes and procedures to achieve optimal team workflow.
· Vendor Management
· Intune and application packaging
Day to day operation of our Office365 tenant
Printer management
Experience Required
10-14 Years
Roles & Responsibilities
· In a week, 3 days need support from Milford location and 2 days from Manchester location.
· Once a month if required need to travel to Cambridge.
· Once a year if required need to travel to Cumberland Foreside. Effectively supervise work ensuring optimal performance of collaboration tools and preventing issues from arising, which could later degrade the end-user experience.
· Define or take part in the effective execution of complex troubleshooting, resolution, and operational tasks in collaboration with both primary vendors and third-party suppliers.
· Contribute as necessary to ensure effective deployment activities and take new or changed Business Services into operation.
· Work as an escalation point for the Service Desk, Field Support and Remote Support
· Supervise and coordinate support tickets in the Service Management system.
Ensure and supervise the full lifecycle of knowledge articles related to end-user computing such as identification of needed articles, updates to existing articles, and contributing to improving the overall knowledge management area
Job Type: Full-time
Pay: $22.96 - $67.65 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
Ability to Relocate:
- San Jose, CA 95110: Relocate before starting work (Required)
Work Location: In person