Position Overview
The General Manager position is the leader of Century III Chevrolet, overseeing New and Used Sales, Financial Services, and After-Sales, which includes Service, Parts and Collision. This role drives the performance of the store by attracting, developing and retaining great talent and creating an exceptional buying and ownership experience for our customers.
Who Would I Interact With?
This position interacts daily with customers, store associates, region and market leadership, manufacturer representatives and vendors, just to name a few.
What are the day-to-day responsibilities?
Setting a clear vision and goals for the store to achieve targeted performance in all areas of the business
Engaging and motivating the team to achieve key goals, performance expectations and Century III best practice processes
Attracting, developing and retaining the very best talent for the store
Creating an exceptional customer experience to drive customer loyalty
Developing and maintaining productive relationships with manufacturer partners
Analyzing the business to determine shortfalls and developing action plans to improve performance.
Driving the business through a high-level of involvement in the day-to-day operations
How will I know if I am successful?
The performance of a General Manager is measured by achieving:
Targeted unit sales and profit in all business areas
Targeted expense management
Targeted Associate retention
Targeted Customer Satisfaction Index
What are the requirements for this job?
High School diploma or equivalent
Automotive retail General Manager experience
Ability to set and achieve targeted goals
Proven ability to attract, develop and retain great talent
Strong financial and business acumen and the ability to drive revenue and profitability
Demonstrated communication and interpersonal skills
Organization and follow-up skills
Experience and desire to work with technology
Valid in-state driver’s license and have and maintain an acceptable, safe driving record