Knauf Insulation North America is the world's fastest-growing insulation manufacturer. We are wholly committed to the conservation of the environment while also sustainably developing and manufacturing a comprehensive line of acoustical fiberglass insulation for residential, commercial, industrial, marine, OEM and metal building applications, using post-consumer recycled materials.
We welcome passionate and creative individuals who thrive in an entrepreneurial, collaborative and ever-changing environment.
Key Accountabilities:
- Ensure compliance to IT standards and license agreements.You
- Support the roll-out of new services, tools, or standards in close collaboration with Regional and Central IT.
- Utilize the Service Management tools and processes (e.g. Incidents, Requests, and Change management).
- Guide the IT support activities at the plant(s) within a defined region.
- Assist in the management of local servers and networks.
- Assist with the administration and support of end-point devices incl deployments, lifecycle refreshes, asset management.
- Participate in major infrastructure projects.
- Training and Communication
- Ensure user community is aware of events, outages, etc.
- Provide training on IT infrastructure services and tools.
- Enable knowledge sharing and train-the-trainer approach for end-user IT related processes.
- Promote the use of standard IT services.
- Support local applications.
- Position will require some off hours work.
Qualifications:
Education:
- Bachelor’s Degree in IT or related field; or equivalent relevant work experience
- IT certifications helpful
Experience:
- Minimum five (5) years’ IT experience in a similar environment, manufacturing preferred
Knowledge, Skills and Abilities:
- Ability to support 24/7 operation which will require after hours and weekend support at times.
- Knowledge of MS Platforms (Exchange, Active Directory).
- Knowledge of bandwidth monitoring, Net Flow, and SNMP.
- Ability to manage and troubleshoot LAN / WAN / Wi-Fi networks.
- Understanding of Internet based connectivity and telecommunications data/voice including fiber optics, MPLS, T1, POTS, and Primary Rate Interface (PRI).
- Must have ITSM experience
- Computer skills in a MS Windows environment (Expert)
Job Type: Full-time
Pay: From $80,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Experience level:
Schedule:
Work Location: In person