Position Description: Member Services Associate/Front Desk
Saturday & Sunday opening shift 6:45am-12pm
Saturday & Sunday closing shift 2-9pm
10-4pm,2-6pm.
Opportunity to pick up week day shifts as needed.
The following provides a detailed description for the position of Front Desk Attendant. Actual duties performed may vary slightly.
General Position Description
The Front Desk Receptionist is the gatekeeper of Axiom. An FDR will set the tone for all members and guests coming to Axiom. They will be expected to know all policies, adhere to all policies and relay policy in a manner that represents Axiom in the best manner as well as helping the member/guest with their needs.
The Front Desk Attendant reports directly to the Member Service Lead and General Manager.
Duties
- Greeting and acknowledging all members and guests on their way in and out of the club.
- Responsible for the accuracy of the POS system.
- Responsible for answering multi-line phone systems.
- Have a thorough understanding of overall club systems and operations
- Generates personal sales for retail, drinks and Fuel Center.
- Have a thorough understanding of all Axiom products and services. .
- Participates in “Team Clean” on every shift.
- Ensures the front desk and lobby are immaculate at all times.
- Overall duties will be performed with professional and ethical intentions.
Required Skills
- Excellent communication and customer service skills.
- Standing for long periods of time.
- Working knowledge of basic computer skills.
- Ability to lift 50 lbs.
Prerequisites for this position
- Memorizing the company's TI script, guest greeting, and phone greeting.
- Memorizing Fuel Center menu and nutrition information (within 30 days of employment)
- PFC University Certification (within 60 days of employment)
As a Front Desk Receptionist
Initial:
_____ I understand there is no personal cell phone use during shifts.
_____ I understand that the availability given at time of hire can not change for 90 days.
_____ I understand that it is my responsibility to ensure a positive member experience at all times.
_____ I understand and agree that I will adhere to the Axiom uniform policy at all times.
This includes a company issued shirt, black pants/shorts and name tag.
Compensation
- $11 per hour
- Commission
- The FDR will have the opportunity to earn 5% commission on personal sales of retail and fuel center add - ins once they have completed FC training signed off by the corporate trainer.
- When working the Fuel Center FDR will be eligible for tips.
Job Type: Part-time
Pay: $11.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Weekly day range:
Work Location: In person