At Brandy Sphere, we embody the essence of innovation, dedication, and excellence in the realm of sales. As a dynamic sales company, we are committed to delivering unparalleled solutions tailored to meet the diverse needs of our clients.
Job Description:
We are seeking a motivated and customer-focused Customer Service Representative to join our team in Philadelphia, PA. The Customer Service Representative will be responsible for providing exceptional support to our clients, addressing their inquiries, and ensuring a positive customer experience.
Salary range: $19.00 to $28.50 hourly
Key Responsibilities:
Handle customer inquiries via phone, email, and chat promptly and professionally.
Provide accurate information about our services, pricing, and products.
Resolve customer issues and complaints with patience and efficiency.
Maintain a high level of customer satisfaction through effective communication and problem-solving.
Document and update customer records based on interactions.
Follow up on customer interactions to ensure their issues are resolved.
Collaborate with other departments to resolve complex customer issues.
Requirements:
High school diploma or equivalent; a college degree is a plus.
Excellent verbal and written communication skills.
Strong problem-solving skills and attention to detail.
Ability to multitask, prioritize, and manage time effectively.
Proficiency in Microsoft Office Suite and customer service software (e.g., CRM).
Ability to work independently and as part of a team.
Benefits:
Health, dental, and vision insurance.
401(k) plan with company match.
Paid time off and holidays.
Professional development opportunities.
Wellness programs and gym membership discounts.
Company-sponsored events and team-building activities.