Full Job Description
Bilingual (Spanish) Customer Service Representative
Great news, we are hiring!
Mynt Insurance Agency is the fastest growing captive agency in the country and we are hiring a Customer Service Representative to help to lead our client retention efforts as we grow our customer base. THIS IS NOT A REMOTE POSITION.
The Service Representative's primary focus is to retain active policyholders and reinstate inactive policyholders, while providing a positive member experience.
All clients will already have an existing relationship with the agency. No cold calling or leads.
This role is compensated on a salaried basis. The selected candidate will be provided with the tools and training to have immediate success.
The Customer Service Representative job duties include:
* Initiates calls to policyholders to obtain payment to prevent policy cancellation.
* Gathering necessary signatures and paperwork and uploading documentation to the individual carriers
* Assess potential service gaps and develop creative solutions to ensure retention.
* Determines clients’ particular needs through fact-finding and active listening
* Understands carriers’ niches, underwriting criteria and customer appetite
* Responds to inquiries for policies, providing
* Maintains appropriate insurance license
What it's like to work with us:
- Amazing Culture! We believe that culture is King and why not have fun while making money
- World-Class Training! Train with the best team in the business.
- Be a Part of a Supportive and Dedicated Team
- Work in a Dynamic, Energetic Environment
This position is for ambitious people who have the desire to advance their career while contributing to the company's success while working in a professional office setting.
Work Remotely
Job Type: Full-time
Pay: $40,000.00 - $60,000.00 per year
Benefits:
- Flexible schedule
- On-the-job training
- Paid time off
- Referral program
Weekly day range:
Work setting:
Experience:
- Insurance Service: 1 year (Preferred)
Language:
License/Certification:
- 440, 2044, or 220 (Preferred)
Work Location: In person