Job Summary:
We are an established, small private practice looking to add a Front Desk Receptionist to our team. We are looking for someone who takes pride in their work and genuinely cares for our patient's needs. The perfect teammate for our growing general practice is empathetic, detail-oriented, and a team-player.
As a full time valued team-member, you will receive:
- Medical insurance paid 100% by employer
- Dental Benefits for you and your immediate family
- 401(k) with matching
- Uniform allowance (you can wear whatever colors/brands you like!)
- Generous PTO package and Holiday Pay
- Continuing education opportunities and support for professional growth
- Positive and supportive work environment with a collaborative team culture
Our hours are Monday 9:30am-6pm, Tuesday-Thursday 8:00am-5:30pm, and 1-2 Fridays a month 8:00am-1:00pm.
Key Responsibilities:
- Welcoming patients as they enter the clinic, and communicating their arrival to the relevant care-team members
- Handling incoming calls and messages and appropriately addressing or triaging the requests such as appointment scheduling, form completion, medication refills, etc.
- Initiating outbound administrative requests by phone and in writing, such as medical record requests and specialty appointment booking
- Sorting and triaging incoming mail and faxes including scanning and e-filing documents
- Assisting the Practice Operations Manager with administrative tasks, such as ordering of supplies, scheduling, etc.
- Verifying patient insurance via phone or online and collecting applicable copays for services
- Assisting with scheduling follow-up appointments and referral appointments
- Preparing and submitting accurate insurance claims within the required timeframes
- Resolving claims issues with third party insurance carriers and facilitating requested information in a timely fashion
- Engaging with patients and their family members/caretakers to resolve claim issues and other insurance hurdles
- Providing additional documentation needed for timely claims processing, by conducting research and preparing for appeals
- Providing support to colleagues as needed in a team-based environment to ensure our patients receive the highest quality of service and care possible
- Additional duties as assigned
Qualifications:
The ideal candidate should possess the following skills:
- High school diploma or G.E.D.
- No required experience needed
- Strong interpersonal skills with experience working in settings requiring frequent communication via phone and in-person
- Experience with basic office tools such as email, Outlook calendar, etc.
- Strong verbal, written, and reading comprehension skills in English
- Eaglesoft experience a plus
- Commitment to ongoing profession development and learning
Crafting Smiles provides high quality treatment to our dedicated patients. We are excited about adding an amazing Front Desk receptionist that can continue their care. As an office, we are focused on growing and adding new technology to provide the best experience for our patients and staff. If you think we would be a good fit for you, please apply! You can send your resume and any questions to craftingsmilespllc@gmail.com. We look forward to hearing from you!
Job Type: Full-time
Pay: $18.00 - $23.00 per hour
Expected hours: 32 – 36 per week
Benefits:
- 401(k)
- Health insurance
- Paid time off
Schedule:
Ability to Commute:
- Durham, NC 27704 (Required)
Ability to Relocate:
- Durham, NC 27704: Relocate before starting work (Required)
Work Location: In person