Duties and responsibilities
- Use Measure and spreadsheets provided by the Sales department to get measurements for each house
- Verify Measure plan is correct before exporting
- Schedule jobs & confirm builder/homeowner contact information
- Allocate stocking material to job in a timely manner
- Create new work orders in RFMS to reflect selection sheets
- Communicate with the Sales department and the builder when product issues arise
- Troubleshoot as needed regarding backordered material, problems with installations, repairs, shortages, etc.
- Continuously update and confirm accuracy of internal notes in RFMS
- Be readily available and situated at designated work station to answer all incoming calls and inquiries during regular business hours (excluding breaks)
Qualifications
Required Education & Experience:
- High School Diploma or GED, or one to 12 months of related experience or training, or equivalent combination of education and experience
- Previous experience using Microsoft Office and Outlook
Required Skills & Abilities:
- Excellent customer service skills
- Strong verbal and written communication skills
- Ability to prioritize tasks and take initiative
- Willingness to assist other team members when necessary
- Ability to remain seated at a computer workstation for extended periods of time
Preferred Qualifications:
- Experience using RFMS and Measure
- Some knowledge of flooring/floor covering
- Previous experience in a customer service role
Position Type/Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Friday, 7:30 a.m. to 4:30 p.m.
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Data entry: 1 year (Required)
Work Location: Hybrid remote in Lewisville, TX 75056