Medical Scheduler – West Dermatology
Platinum Dermatology Partners – Carlsbad, CA
Who We Are:
Platinum Dermatology Partners is a network of high-quality dermatology clinics that focus on collaborative and innovative ideas to drive growth. We offer general dermatology, cosmetic, medical, plastic surgery, and cancer screening treatments. We have over 130+ clinics, 350+ providers, and 2500+ employees in clinics across Texas, Arizona, California, Nevada, and Florida. We are a rapidly growing company that allows our doctors to focus on providing exceptional care without worrying about the operational side of the business. Our company's core values focus on collaboration, ownership, respect, excellence, authenticity, and integrity. Our purpose is to empower the practice of exceptional dermatology.
Company Conformance Statements:
In the performance of their respective tasks and duties, all employees are expected to conform to the following:
- Perform quality work within deadlines with or without direct supervision.
- Interact professionally with other employees, customers, and suppliers.
- Work effectively as a team contributor on all assignments.
- Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
The ideal Medical Scheduler interprets themselves as care representatives. Successful candidates will answer incoming lines in a prompt, courteous, and professional manner, assist callers with appointments, and directions, and/or provide alternate call directions as necessary.
Responsibilities/Duties/Functions/Tasks:
- Courteously and professionally, assist all callers with scheduling, confirming, rescheduling, and canceling of appointments.
- Courteously and professionally, assist callers with directions and/or other information requested.
- Verify established patient status and subsequently ensure all patient information in the computer system is accurate and complete.
- Verify new patient status and subsequently establish new patient profile in the computer system as necessary, while ensuring all patient information is accurate and complete.
- Provide feedback to supervisors regarding the scheduling process to ensure continual improvement of department processes.
- Assist callers with confirming, canceling, or rescheduling surgical procedures.
- Strictly comply with all HIPAA patient confidentiality regulations.
- To perform other duties as assigned.
Education:
- High School Diploma required.
Qualifications:
- High school diploma or GED.
- Knowledge of Medical insurance carriers, including Medicare, PPO, and HMO.
- Strong customer service skills
- General understanding of HIPAA guidelines
- Exceptional multi-tasker
- Excellent phone skills
- Energetic, positive, and friendly
- Organized and meticulous
- Quick learner
- Proficient with computers
Our competitive benefits package includes the following:
- Medical, Dental, and Vision insurance
- Short-term/Long-term disability
- Life and other voluntary plans
- 401(k) plan
- Employee Referral Program
- Paid Time-Off
- Company-Paid Holidays
Equipment Operated: Standard office equipment including computers, fax machines, copiers, printers, telephones, etc.
Physical Requirements: Must possess manual dexterity to operate office machines including computer and calculator; stooping and bending to handle files and supplies; and mobility to complete errands or deliveries. Includes handling of sharps and chemicals. Stress can be triggered by multiple staff demands and deadlines.
Equal Employment Opportunity:
Platinum Dermatology Partners is committed to a policy of equal employment opportunities for applicants and Employees. Employment decisions will comply with all applicable laws prohibiting discrimination in employment, including Title VII of the Civil Rights Act of 1964, The Age Discrimination in Employment Act of 1967, the Americans with Disabilities Act of 1990, the Immigration and Nationality Act, the California Fair Employment and Housing Act, and all other applicable state and federal laws.
Platinum Dermatology Partners does not permit discrimination of any type against an employee because of any of the following legally protected characteristics: gender, race, color, religion, country of origin, mental disability, physical disability, marital status, gender identity, gender expression, ancestry, genetic information, medical condition, age, sexual orientation, or pregnancy.
Please note, that any offer of employment is contingent on the successful completion of pre-employment background checks.
No phone calls or agencies, please.
INDHP1
Job Type: Full-time
Pay: $18.50 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Healthcare setting:
Medical specialties:
Schedule:
Experience:
- Medical receptionist: 1 year (Required)
- Dermatology: 1 year (Preferred)
- EMR systems: 1 year (Required)
- Medical office: 1 year (Required)
- Medical scheduling: 2 years (Required)
Work Location: In person