Job Summary
We are seeking a candidate who can work second shift on Saturdays and third shift Tuesdays-Thursday who is highly motivated and customer-focused Front Desk Agent to join our hospitality team at our resort. The ideal candidate will provide exceptional guest services and ensure a seamless check-in/check-out experience for all guests. This role requires a strong attention to detail, excellent communication skills, and the ability to work effectively in a fast-paced environment.
Responsibilities
- Greet and welcome guests upon arrival and bid farewell upon departure
- Check-in and check-out guests, ensuring accurate and efficient processing
- Handle guest inquiries and concerns, providing helpful and informative responses
- Process payments and handle any issues that may arise
- Maintain a clean and organized front desk area, including the lobby and surrounding areas
- Utilize the hotel's phone systems to handle guest calls and ensure efficient communication
- Perform night audit duties, including balancing the front desk and ensuring accurate reporting
- Provide information and assistance to guests regarding hotel amenities, services, and local attractions
- Maintain a high level of confidentiality when handling guest information
- Collaborate with other hotel staff to ensure seamless service delivery
- Maintain a positive and professional demeanor at all times
- Participate in training sessions and workshops to improve skills and knowledge
- Develop and maintain a thorough understanding of hotel policies and procedures
- Perform other duties as assigned by management
Skills
- Proficiency in guest services
- Excellent phone etiquette and communication skills
- Ability to work effectively in a multilingual environment
- Strong hospitality skills
- High school diploma or equivalent required
- Ability to work a variety of shifts, including nights and weekends
- Strong attention to detail and organizational skills
- Ability to maintain a positive and professional demeanor in a fast-paced environment
- Ability to lift up to 25 pounds and stand for extended periods of time
- Ability to work in a dynamic and ever-changing environment
- Ability to adapt to new technologies and systems
- Ability to maintain a high level of confidentiality and discretion
- Ability to work as part of a team and contribute to a positive work environment
Job Type: Part-time
Pay: $11.55 - $13.00 per hour
Expected hours: 8 – 32 per week
Benefits:
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Evening shift
- Every weekend
- Overnight shift
Work setting:
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Ooltewah, TN 37363 (Required)
Ability to Relocate:
- Ooltewah, TN 37363: Relocate before starting work (Required)
Work Location: In person