Responsibilities:
- Answer inbound calls from patients in a professional and courteous manner
- Assist patients with registration, appointment scheduling, referrals and pre-authorizations
- Address patients concerns and escalate complex issues to appropriate departments or supervisors
- Make outbound calls to follow up on patient inquiries or resolve issues as needed
- Maintain accurate and detailed records of customer interactions and transactions
- Meet or exceed performance goals for call volume, response time, and customer satisfaction
Requirements:
- High School diploma or GED required
- At least 1 year of medical customer service experience
- Knowledge of basic Medical terminology, Computer and EMR skills
- Strong organizational skills with attention to detail
- Excellent communication and interpersonal abilities
- Strong active listening skills with the ability to empathize and resolve customer issues
- Ability to multitask and prioritize in a fast-paced environment
- Proficiency in basic computer skills and familiarity with CRM software
Job Details:
- Full Time: M-F 8am-430pm
- Pay: $19.00-$20.00 per hour
- Job Type: 4 weeks of training onsite then role is REMOTE
Background Credentials:
- Background Check
- Core Mandatory Annual Training
- Drug Screen
- Educational Verification
- Employment Verification
- FACIS 3M Screening
- FBI From PA Dept. of Human Services
- I-9 Attestation/Everify
- National Sex Offender and Predator Register Search
- OFAC Sanction
- OIG
- PA Child Abuse History Certification
- PA Medicheck
- PATCH
- References
- SAM Sanction
Pathfinders has more than 25 years of staffing experience nationwide. We pride ourselves on our ability to fill positions in a timely fashion with qualified candidates who are able to hit the ground running.
Pathfinders provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Job Type: Full-time
Pay: $19.00 - $20.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Shift:
Weekly day range:
Work setting:
Work Location: In person