About Us:
SJ Insurance Services is a small, client-focused insurance agency dedicated to providing exceptional service and tailored insurance solutions. We pride ourselves on our commitment to integrity, personalized service, and the well-being of our community.
Overview:
We are currently seeking a motivated and friendly Customer Service Representative to join our team. The ideal candidate will have excellent communication skills, a passion for efficiency, and a "go-getter" attitude. This position offers the opportunity to work in a rewarding environment from the comfort of your home.
Responsibilities:
- Provide exceptional customer service via phone, email, and chat
- Assist customers with insurance inquiries, concerns, and information
- Ensure remote team members are completing their work as efficiently as possible
- Analyze customer needs and recommend products or services
- Perform data entry tasks accurately an
- Upsell products or services to increase sales
Experience:
- Previous customer service experience in the insurance industry required
- Strong communication skills with the ability to interact with diverse customers
- Ability to analyze customer inquiries and provide appropriate solutions
- Experience with data entry and maintaining accurate records
- Experience using project management software and Google Workspace
Job Type: Full-time
Pay: $20.00 - $24.00 per hour
Expected hours: 40 per week
Benefits:
- Paid time off
- Work from home
Experience level:
Shift:
Weekly day range:
Work setting:
Experience:
- providing customer service for an insurance agency: 2 years (Required)
License/Certification:
- insurance license (Required)
Work Location: Remote