About Us:
The Tru by Hilton Burlington, located off I-40, is across the street from Alamance Regional Medical Center and five miles from Elon University. A variety of shops and restaurants are within half a mile of our front door. Guests can play games in our lobby, exercise in the fitness center or relax in their comfy guest room.
The Role:
As a Front Desk Agent, you're not just handing out room keys – you're creating memories for our guests. From warm welcomes to efficient check-outs, you’ll be instrumental in making sure every detail of a guest’s stay is perfect.
What You'll Do:
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Welcome guests with a smile that sets the tone for their stay – friendly, relaxed, and inviting.
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Assist guests with information about local hotspots, hidden gems, and hotel services.
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Manage room reservations, modifications, and cancellations.
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Turn challenges into opportunities, resolving guest issues with patience and a can-do attitude.
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Collaborate with the behind-the-scenes team to ensure guest requests are met.
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Contribute your valuable insights in team meetings and daily huddles to elevate our service game.
Your Skills and Style:
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You've got a knack for customer service, honed through past experiences, preferably in hospitality.
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Your communication is clear, friendly, and professional.
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Attention to detail is your strong suit; no request slips through the cracks.
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Technology doesn't intimidate you – you're comfortable with reservation software and basic systems.
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Pressure is just another part of the job – you stay cool under all circumstances.
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Your schedule flexibility means you're open to varied shifts, weekends, and holidays.
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A high school diploma or equivalent is your foundation; any hospitality education is a plus.
The Perks – What’s in it for You:
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Competitive compensation that recognizes your star quality.
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Comprehensive medical and dental benefits for full-time team members, available Day 1.
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Paid time off (PTO) and holiday pay to maintain work-life balance.
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Shine bright with our Team Member Recognition Program.
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Incentive plans available to all departments to reap the rewards of your exceptional performance.
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Opportunities for growth and development in a thriving hospitality environment at Parks Hospitality Group.
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Access to special discounts on stays and dining – share the love with friends and family
Get to Know Us More:
The Tru by Hilton Burlington is owned and managed by Parks Hospitality Group. We were voted a Best Place to Work in 2022 and 2023. Learn more about us by visiting our website: www.parkshotels.com.
Ready to Shine?
Step into the spotlight as a Front Desk Agent at Tru by Hilton Burlington. If you're ready to create exceptional experiences for our guests and be a key player in our hospitality story, click “Apply” to submit a brief application. Let's make every stay unforgettable together!