The Adventure Concierge is responsible for creating customer delight in every interaction. This person is responsible for the guest/owner experience from pre-arrival communication until they leave the property at the end of their stay. They will plan any activities that the guest/owner requests and make recommendations based on the preferences of the guests/owners. They will ensure the guests/owners have everything they need in their units and proactively anticipate their needs, so their expectations are exceeded throughout their entire stay.
Responsibilities and Duties:
· Develops a strong knowledge of the hotel's facilities and services and of the surrounding community.
· Provides guests with information about attractions, facilities, services, and activities in or outside the property.
· Makes guest reservations for restaurants, tours, and other forms of entertainment when requested. Obtains necessary tickets and provides directions to facilities.
· Coordinate seasonal resort activities and holiday weekend events such as poolside events, summer activities & BBQ’s, VIP Meet & Greet events, and outdoor summer movies series.
· Produce weekly activity calendar and coordinates the events as needed.
· Attend local Chamber of Commerce events and other networking events.
· Coordinates guest requests for amenities, special services, or turndown services.
o This can include traveling to pick up amenity items
· Contacts guest and owners prior to arrival via email and phone for any special needs or request.
· Communicates with front desk, housekeeping, and engineering as appropriate to assist on-property guests.
· Communicates with our marketing department to assist with social media posts
· Creates seasonal activities. i.e., snowshoeing, movie nights, riverside walks
· Update resort listing on local area attraction websites as needed.
· Be flexible to work outside the normal business hours when necessary to ensure smooth and successful completion of tasks.
· Ability to work independently and make the necessary decisions and resolve guest concerns.
· Willingly performs other duties as assigned by supervisor and/or management.
· Coordinates guest service programs with other local businesses (in-room grocery delivery, paint nights, etc.).
· Working closely with AGM on group blocks
· Assists Front Desk by taking calls, making reservations and addressing guests and owners who are waiting in the lobby
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Education:
- High school or equivalent (Preferred)
Experience:
- Hospitality Guest Service: 1 year (Preferred)
Work Location: In person