Summary/Objective:
The Customer Service Representative will interact with the company’s customers by addressing inquiries and resolving complaints.
Benefits:
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Health insurance
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Dental insurance
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Vision insurance
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Life insurance
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Paid time off
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401(k)
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401(k) matching
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Tuition reimbursement
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Employee assistance program
Key Responsibilities
Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.
Collects and enters orders for new or additional products or services.
Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
Performs other related duties as assigned.
Education:
Skills Required:
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Experience in a Manufacturing, factory floor setting.
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Excellent communication skills including active listening.
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Service-oriented and able to resolve customer grievances.
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Proficient computer skills with the ability to learn new software.
Work Environment:
Office setting
Manufacturing floor environments
Controlled temperature environments
Expected Hours of Work
This is a Full-Time Hourly position required to work Monday through Friday, with occasional overtime as needed.
Travel:
Up to 0%