- Develop short and long term financial and operational plans for the hotel which support overall company objectives. Prepares the annual hotel budget.
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Monitors hotel performance through verification and analysis of guest satisfaction systems and monthly financial reports. Initiates corrective action.
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Manages all sources of revenue including the rooms, housekeeping, food and beverage, engineering, and other departments. Ensures all departments are profitable and maintain strong working relationships.
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Works with the Director of Sales, if needed can perform duties of a Sales and Marketing manager including making marketing calls; attending community business functions; working with travel agents and direct bill accounts, and coordinating sales promotions.
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Orders supplies and equipment as needed and in accordance with company procedures.
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Ensures staff received proper training for each position, including safety training and standard operating procedures.
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Inspects guests rooms, public access areas, and outside grounds for cleanliness and appearance
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Adhere to all franchise and company procedures and regulations as well as standard operating procedures.
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Ensure bank deposits are made daily, including weekends and holidays.
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Promotes the hotels policies and philosophies to employees and guests through direct and indirect interaction.
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Allocate funds, authorize expenditures, and assist Area Director in budget planning
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Produce monthly financial reports and knows at all times where the hotel stands against budget.
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Plans, implements and manages annual capital improvement projects with prior approval from VP of Operations or EVP of Operations.
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Manage human resources functions of the hotel by controlling turnover, motivating employees, focusing on employee development and retention and conducting regular employee meetings.
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Protect the hotel and its assets through enforcing and maintaining a preventative maintenance program.
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Respond quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.
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Stay in compliance with all established Texas Western Hospitality to maintain functional and effective computer systems and hardware.
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Provide a professional image at all times through appearance and dress.
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Follow company policies and procedures and is able to effectively communicate them to subordinates.
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Ensure hotel is in compliance with all federal, state and local laws, including OSHA, EEOC, Wage-Hour and Health laws.
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Available 24/7 with reliable transportation.
Texas Western Hospitality offers a comprehensive rewards and compensation package for eligible associates that includes:
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Opportunities for advancement and career growth
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Warm and supportive work environment
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Competitive Wages
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Medical, Dental and Vision Insurance
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Flex Spending Account
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Voluntary Life Insurance
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Short Term and Long Term Disability
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401(k) retirement plan with Employer Match
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Paid Time off Programs
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Holiday Pay
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Jury Duty Leave and Bereavement Leave
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Bonus Plan
Position Requirements
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Marriott GM experience required
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Bachelor's degree and or appropriate combination of education and work experience to succeed in this demanding position.
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A minimum of 3 years' hotel leadership experience and Marriott experience is mandatory.
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The ability to be flexible in schedule to meet the needs of the hotel, respond to emergencies, and cover any emergency staffing situations.
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Must work well in stressful high-pressure situations.
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Proven track record of favorably managing a hotel's P&L and meeting set budget guidelines.
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Excellent problem-solving skills with the ability to turn issues into opportunities.
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Leadership skills with the ability to inspire and motivate department heads and associates.
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Ability to work independently managing a property or collectively in a team on projects with other management staff.
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Must be able to multi-task and be able to effectively prioritize and complete tasks and assignments.
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Excellent verbal and written communication skills are a must.
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The manager must display and demonstrate excellent moral character and be an example for their team.