McCoy Construction and Forestry is YOUR John Deere Construction and Forestry equipment dealer. Our unmatched dedication to customer service is further strengthened by our parent company, McCoy Group. Headquartered in Dubuque, IA, and family-owned and operated.
The Technology Service Engineer is responsible for the after-sale performance and technical support of all grade control and John Deere SmartGrade™ integrated machines. As a Technology Service Engineer, you must have a highly technical understanding of grade control systems, as well as site positioning products that work in conjunction with these machines.
Duties and Responsibilities:
- Support construction sites for automated machine control and construction layout.
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Support and diagnose SmartGrade™ and related grade control issues and make appropriate repairs.
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Communicate effectively with John Deere and Topcon to successfully resolve customer’s issues from start to finish.
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Communicate developing or existing hardware/software concerns related to SmartGrade™/IGC to appropriate McCoy Construction and Forestry (MCF) departments.
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Actively support the Technology General Manager and Territory Managers within their respective areas to promote, demo and sell grade control.
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Assist in training Territory Managers to conduct SmartGrade™ demonstrations.
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Complete and maintain all OEM and government certifications expected or required.
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Plan, prepare, and conduct in-field demonstrations and classroom training of grade control solutions for both construction professionals and MCF staff as required.
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Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
Benefits:
- Paid Time Off-80 Hours in the First Year!
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Ongoing training by the best in the industry
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Medical, Prescription, Dental, Vision, Short- and Long-Term Disability
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401K with Employer Match
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$50,000 Life Insurance Policy
Qualifications and Skills:
- Construction and forestry equipment experience required
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High school diploma required
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Experience with construction layout using GNSS or Robotic Total Stations. Knowledge of site blueprints, grade stakes, and construction workflows.
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Familiarity with Topcon, Trimble, and/or Lecia technologies.
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Enthusiasm for technology and heavy equipment.
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Ability to execute training in small group or one on one settings.
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Strong problem solving and analytical skills.
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Willingness to travel within assigned territory (up to 75%).
McCoy Group is an Affirmative Action/Equal Opportunity Employer. We encourage applications from qualified candidates who have military experience, are living with a disability, do not have a college degree.