Position: Technical Services Team Member
The Technical Services Team Member holds a pivotal technical role within the organization, tasked with supporting the following services:
- Backups
- Networks: Firewall, WAP, Switches, on-premise, in-cloud WAN, LAN, and VPNs
- Identity management: 2FA, FiDO, RFID, and more
- Microsoft Azure and 365
- Communications and Documentation, both internal and customer-facing
- Virtual phone systems and communications software
- Cyber Security Frameworks
- Installation and support of computer systems and networks
Knowledge and Skills:
- Basic understanding of networking and computing concepts
- Proficiency with Microsoft products and services
- Strong written and verbal communication skills
- Drive for learning new skills
- Alignment with TeamCTS' core values (Accountability, Work-life Balance, Innovation, Customer Experience, Team)
- Strong interpersonal skills
- Understanding and appreciation of existing processes and procedures
- Strong documentation writing skills
- Ability and desire to learn and grow in technical work with a focus on compliance and security
- Positive attitude
- Self-motivated with the ability to thrive in a fast-paced, ever-changing environment
Job Type: Full-time
Pay: $50,000.00 - $90,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Relocation assistance
- Retirement plan
- Vision insurance
Compensation package:
- Bonus opportunities
- Overtime pay
- Profit sharing
- Yearly bonus
Experience level:
Schedule:
Application Question(s):
- Do you enjoy working with people?
- Do you want to learn and grow your IT knowledge?
- Do you want to be part of a company that has a strong focus on compliance?
- Would you consider yourself to have a positive, uplifting vibe?
Education:
Experience:
- Microsoft Office: 2 years (Required)
- Technical Service: 2 years (Required)
- Customer service: 2 years (Required)
License/Certification:
- Virginia Drivers License (Required)
Ability to Relocate:
- Lynchburg, VA 24502: Relocate before starting work (Required)
Work Location: In person