Position Summary
Austin Retina Associates is seeking a responsible, self-motivated individual to join our call center team. This role will include making and changing appointments and other assigned duties.
Duties/Responsibilities
- Answer 200-300 phone calls per day with multiple calls coming in at once
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Schedule and change patient appointments using multiple software systems
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Communicate with the scheduling team as needed to ensure calls are answered timely
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Take messages for staff as needed
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Assess patient needs and schedule them accordingly, communicating with physician and/or their teams as needed
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Communicate with physician teams as needed to support their scheduling needs
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Perform administrative support as needed
Required Skill/Abilities
- Fluent bilingual in Spanish
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Demonstrated effectiveness showing courtesy, diligence, integrity, and teamwork
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Strong interpersonal and customer service skills (effective listening, clear communication, effective customer problem resolution, warm demeanor)
Desired Attributes
- Experience with a busy phone in an office setting
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Experience with medical scheduling
Perks and More
- Schedule approximately 8-5 pm during weekdays
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Hybrid
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Hourly pay (nonexempt, eligible for overtime)
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Market competitive starting pay. Pay range: $18 - $22 / hr (commensurate with experience)
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Opportunity to grow into other roles like insurance specialist or accounts receivable specialist
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Company-paid health insurance
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Dental, Vision
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Holidays and PTO
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401(k) with company contribution