Who We Are: Shine Pediatrics & Wellness Center is not your average Pediatric office. We offer individualized, holistic healthcare to kids of all ages. Our motto is: “One child at a time with all of our spirit, soul, & senses.” We empower parents to join their healthcare provider in the decision making process. Our practice is in high demand in the DFW area with patients traveling from all over to find care at Shine. Join the Shine team!
Clinic Hours are Monday - Friday 830am-530pm. We do offer a few late evenings a week(8:30pm). Front office staff could be scheduled a late shift 1 time per week. Please only apply if this schedule would fit your needs.
Job Description:
- As an integrative Pediatric practice, Shine’s Medical Receptionists stand apart from the rest. As a Shine Medical Receptionist, you are the first face of Shine! You will triage incoming calls, address patient questions and concerns, complete Shine supplement sales, and provide incredible customer service as you check in and out. As the first face a Shine patient sees, you have the opportunity to set a welcoming tone for the rest of their time at Shine.
Job Responsibilities:
- Greeting & welcoming patients to Shine
- Check In Process: Check in patients, collect payments, verify insurance, & update demographic information
- Check Out Process: Check out patients, collect payments, sell supplements, & schedule follow up appointments
- Answer incoming phone calls & messages
- Guide patients through registration process
- Troubleshoot patient portal issues
Job Requirements:
- High School diploma or equivalent
- 2-3 years experience as a Medical Receptionist
- Working knowledge of medical terminology
- Excellent and professional communication skills, including verbal and written skills.
- High tolerance for substantial messaging volumes
- Proficiency in Google Apps & Microsoft Office
Preferred Experience:
- Knowledge of pediatric healthcare & medical terminology
- Working knowledge of NextGen (HealthFusion)
- Experience with Klara or familiarity with other patient communication software
- Experience in Pediatric primary care or love for serving the Pediatric population
Ideal Candidate: Shine is growing! And, we’re looking for someone who is customer service oriented and loves to provide excellent care to our patients over the in person, over the phone, and via text. You will excel in this position if you love to interact with people, you’re straight to the point, and you can multitask without dropping the ball! We look forward to hearing from you. Come Shine with us!
Hours: Full time; 40 hrs/week
Rotating Hours- Clinic Hours are Monday - Thursday 830-830 and Friday 830-530. You could be scheduled any time during these hours. Please only apply if this schedule would fit your needs.
Pay: Commensurate upon experience
Job Type: Full-time
Pay: $15.00 - $16.50 per hour
Benefits:
- 401(k)
- Dental insurance
- Disability insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Uniform allowance
Schedule:
- 8 hour shift
- Extended hours
- Monday to Friday
- No weekends
Experience:
- Customer service: 1 year (Preferred)
- Medical Receptionists & Patient Registrars: 1 year (Preferred)
Work Location: In person