The Hotel Del Sol in the Marina District is searching for an experienced, driven, and detail-oriented individual to join our team as Operations Manager. The ideal candidate is a strong Front Office or Housekeeping Supervisor who is ready to continue growing as an operational leader.
Are you ready for a fantastic opportunity that will help you practice flexibility, leadership, and the art of influencing others? Are you interested in playing a huge role in the bottom line while impacting the guest and team member experience? Then keep reading!
At Hotel Del Sol, we are passionate about our culture and proud to hire high performing individuals that are aligned with our purpose.
To succeed in this role:
- You model the company’s culture in every interaction and every relationship
- You possess excellent communication and leadership skills and are a strong, creative problem solver
- You are a proactive, self-starter who can work well both independently and as part of a team
- You are comfortable being a change agent and creating a welcoming environment
- You are confident and have the ability to think clearly on your feet and under pressure
- You can easily work independently to reach goals
- You love to focus on the details; ensuring that each component of the guest's experience is over and beyond expectations and personalized
- You have a passion for managing processes and people for maximizing results
What you will be responsible for:
- Overseeing the daily operations of the front office and housekeeping.
- Implementing Hotel Revenue Management objectives which encompass maximizing revenues and profit through rate and inventory management of all market segments at the hotels.
- Take an active role in each Hotel's pricing and distribution of inventory across various distribution channels, including electronic marketing, to maximize top line revenue.
- Support the portfolio in meeting / exceeding budgeted Occupancy, ADR and Revenue goals.
- Analyze trends in group and transient segments to include occupancy, rates and strategic sales goals (including setting group ceilings and target rates in conjunction with the sales and catering team). Managing and maintaining group and transient inventory controls including daily review/implementation of room and rate inventory controls of the hotel.
- Providing the hands-on support, training, and tools the team members may need.
- Resolves guest complaints expeditiously.
Job Requirements
With this job, you will have the opportunity to make a difference in the lives of our guests, team members, investors and communities. We are looking for someone that understands what it means to live the Spirit of the hotel and believes in our culture as much as we do.
Here are some essential job qualifications:
- Minimum 2 years' experience in Front Office operations required. Prior Housekeeping and Maintenance experience helpful.
- Ability to accurately compute and manipulate mathematical calculations.
- Computer knowledge in Windows environment as well as proficiency in property management system.
- Ability to work a variety of varying schedules with reliable attendance.
- Interpersonal skills and the ability to work well with fellow team members and the public.
- High school diploma or equivalent required. Bachelor's Degree in Hospitality or Hotel Management preferred.
- Prior experience using Microsoft Office required. Must display ability to work with general computer operations. Experience with Google Apps or other web-based communication programs helpful.
- Must be able to multi-task and display ability to recognize that the guests' interests and needs are always primary.
Job Type: Full-time
Pay: $60,000.00 - $80,000.00 per year
Ability to Commute:
- San Francisco, CA 94123 (Required)
Ability to Relocate:
- San Francisco, CA 94123: Relocate before starting work (Preferred)
Work Location: In person