This is a part-time, temporary, non-benefit based position with an approximate end date of December 31, 2024.
The Parking Services Greeters staff the two campus entrance kiosks. The primary duties are to assist with the various access and informational needs of all USD visitors, students, faculty, and staff. This consists of answering questions regarding campus events, assisting USD visitors in locating their campus host or event, issuing carpool permits, and providing directions for on and off-campus locations. This position is the first official point of contact for all campus visitors. In this capacity, the Parking Services Greeters must be able to deliver outstanding customer service during every contact they make consistently. Responsibilities include maintaining and recording all requests for information and tracking carpool permits issued daily. Other duties are to prevent unauthorized individuals from entering the campus while not putting themselves at risk and to notify the Department of Public Safety if they detect an unauthorized entry.
Duties and Responsibilities:
- Respond to and provide service to all campus community members; assist students, staff, faculty, and guests as requested and as appropriate. Respond to requests for special assistance/directions and provide campus information to all campus community members and guests as necessary.
- Issue carpool permits and verify they have a valid parking permit.
- Stay informed about daily events and assist guests/visitors to their events.
- Interacting with a high volume of visitors.
- Working in a fast-paced environment, particularly during peak hours.
- Ensure the entrance area and inside kiosk is clean, organized, and presentable at all times.
- Report all suspicious or unlawful acts to the Department of Public Safety.
- Respond to requests to render emergency first aid at each kiosk while notifying appropriate authorities of all requests for emergency assistance.
Special Conditions of Employment:
- Must be able to work all shift hours, including weekends, evenings, and holidays, and be available for on-call assignments and overtime as necessary.
- Must possess a valid CPR and First Aid card (sometimes training and certification can be completed after the start date).
- Must possess and maintain a valid California driver's license.
Effective June 1, 2023, based on CDC guidance, the University strongly encourages all campus members to stay up to date with Influenza and COVID-19 vaccination recommendations. For more regarding information USD's COVID-19 protocols, please visit sandiego.edu/onward.
Background check: Successful completion of a pre-employment background check.
Degree Verification Requirement: Persons offered employment in this position will be required to provide official education transcripts for degree verification purposes.
Job Requirements:
Minimum Qualifications:
- High School diploma or GED equivalent; AND Two years of relevant customer service experience.
- Friendly, approachable, and professional demeanor.
- Excellent communication and interpersonal skills.
- Two years of college-level education may substitute for one year of experience.
Performance Expectations - Knowledge, Skills and Abilities:
- Thorough knowledge of university departments and personnel, knowledge of campus facilities, and areas surrounding the University campus and other local points of interest.
- Thorough knowledge of emergency preparedness procedures, including but not limited to campus closures and emergency vehicle routes.
- Current and comprehensive understanding of the University’s parking rules and regulations.
- Ability to verbally communicate in English in a clear, concise, and professional manner in person, by telephone, and by two-way radio.
- Possess strong interpersonal and communication skills, including tact and diplomacy to interact with diverse personalities and groups; ability to establish and maintain cooperative and effective work relationships with university personnel, students, guests, vendors, and various agencies.
- Ability to work effectively with varying levels of supervision.
- Ability to effectively carry out event goals to enhance the university's image.
- Demonstrate integrity, dependability, sound judgment, team building, and resourcefulness.
- Employees shall be neat and professionally groomed at all times. Department uniforms must be clean and presentable.
- Employees shall always conduct themselves professionally, including during potential confrontations. They must be able to work effectively under pressure while maintaining a professional stance and remain calm in emergency and/ or tense situations.
Tools and Equipment Used:
- Personal computer using Windows environment, various and specialized software applications (spreadsheet, word processing, database, graphic presentations, T2 Flex, Parkeon, department web-based services; university scheduling database, two-way radio, printer, ten key calculators, copier, fax machine, multi-line telephone and related office equipment, etc.)
- Must be able to operate a motor vehicle and electric and gas golf carts as a means of on-campus transportation.
Posting Salary:
$17.00 - $19.00 per hour
The salary range provided in this posting reflects what we reasonably expect to pay for this position. Actual compensation offered or earned is dependent on experience, education and other factors including departmental budget.
Special Application Instructions:
Resume Required, Cover Letter Preferred
Click the 'Apply Now' button to complete our online application and, for full consideration, please upload a resume to your application profile for the hiring managers’ review. You are also strongly recommended to upload a cover letter to your application profile for the hiring managers’ review. If you have any questions or difficulties please contact the Employment Services Team at jobs@sandiego.edu.