About us
Dino's Sausage & Meat Co., Inc. is a small business in Utica, NY. We are professional, agile and fast-paced.
Our work environment includes:
- Modern office setting
- Food provided
**Job Overview:**
We are seeking a Customer Service Representative to join our team. The ideal candidate will have excellent communication skills and a passion for assisting customers. This role involves providing top-notch service to customers, resolving inquiries, and promoting company products or services.
**Responsibilities:**
- Handle incoming customer inquiries via phone, email, or chat
- Provide information about products and services
- Assist customers with order placement and product-related questions
- Resolve customer complaints in a professional manner
- Upsell products or services to increase revenue
- Conduct outbound calls for follow-ups or sales campaigns
**Experience:**
- Strong communication skills with the ability to effectively communicate in English; multilingual abilities, especially in Spanish, are a plus
- Proficient in phone etiquette and active listening
- Experience in sales or customer service roles preferred
- Ability to analyze customer needs and recommend suitable solutions
If you are a dedicated individual with a passion for customer service and possess the skills mentioned above, we encourage you to apply for this rewarding position.
Job Type: Part-time
Pay: $17.00 - $17.50 per hour
Expected hours: 30 per week
Benefits:
Experience level:
Shift:
Weekly day range:
Work setting:
Ability to Commute:
- Utica, NY 13501 (Required)
Work Location: In person