Company: Water's Edge Counseling & Healing Center (WECHC) is an outpatient mental health center with specialties in the treatment of eating disorders, depression, anxiety and/or trauma. We serve adolescents and adults. See our website for more information on our approach to care (www.watersedgehc.com).
Administrative Assistant Job Summary:
The Administrative Assistant key duties include being the first point of contact for all clients and guests and assisting in all administrative tasks associated with client care and business management. The Administrative Assistant duties includes but are not limited to:
- Assist Office Manager in adequately covering and completing administrative tasks. First point of contact to greet, welcome and attend to all clients and guests
- Responsible for answering calls regarding clinic operations and either handle or direct caller to the appropriate individual
- Listen to client complaints with active listening and understanding, relay complaints to the proper people per Company’s processes
- Schedules clinic appointments and enters information into a computerized schedule.
- Collects payments, copays and outstanding client balances from clients at point of check in
- Verifies insurance benefits and assists with client insurance correspondence
- Gathers, enters, and/or updates data to maintain clinic records and databases in an efficient, organized and confidential manner; establishes and maintains files and records for the clinic
- Complies with organizational and HIPAA policies and regulations to ensure client care is kept confidential
- Assist in assessing and responding calmly and swiftly to safety and security concerns including but not limited to monitoring who is in the building, fire, and medical emergency
- Performs miscellaneous job-related duties and tasks as assigned
Administrative Assistant Qualifications:
- High School Diploma or GED required. Post-secondary education preferred
- Minimum of one year of experience in a customer service role required
- Experience in a healthcare or insurance environment preferred
- Good writing, analytical, and problem-solving skills
- Ability to follow oral and written instructions
- Proven strong customer service and phone skills with an exceptional ability to listen and present in a positive, professional manner
- Ability to operate standard office equipment
- Strong computer skills
- Ability to work well whether independently or as part of a team
All offers of employment at Water’s Edge Counseling & Healing Center are contingent upon clear results of a thorough background check.
Job Type: Part-time
Pay: $18.00 - $22.00 per hour
Expected hours: 14 – 20 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
Ability to Commute:
- Burnsville, MN 55306 (Required)
Ability to Relocate:
- Burnsville, MN 55306: Relocate before starting work (Required)
Work Location: In person