business practices, quality indicators, grievance, and Recipient Rights trends, etc.
Support and implement strategies to comply with state, federal, NCQA, HEDIS regulations/initiatives, and Key Performance Indicators (KPIs).
Represent OCHN in state level and regional efforts to improve the crisis services; accessibility, consistency in process, and ensuring a high level of quality professional service and assessment.
Represent OCHN on all relevant work groups and committees both at OCHN and in the community.
Establish and manage the relationship with inpatient hospital/emergency departments and community partners, to support and advance OCHN initiatives.
Ensure that necessary OCHN information is communicated to and from the Provider/Service Network and community partners, including strategic development, project implementation, progress; working collaboratively to overcome barriers.
Respond to provider issues/concerns, including facilitation of the dispute resolution process and appeals process, if needed.
Demonstrate an applied commitment to the values, knowledge and skills in person- oriented practices, and innovations in support, service, treatment, and care practices.
Manage critical crisis situations that exceed the scope of staff and supervisors.
Provide direction and feedback to department supervisors/direct reports, through 1:1 supervision and regularly held team meetings.
Responsible for annual performance evaluations for direct reports.
Additional duties, as assigned.