As CBH IT Inventory Specialist, you will be responsible for maintaining an accurate inventory of all hardware, software assets for the CBH IT department.
Core Expectations:
Community Behavioral Health (CBH) will hold each employee accountable for the following expectations which align with our mission, vision, and corporate code of conduct.
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Perform key responsibilities as detailed in this job description in a dependable, responsible, and positive manner, consistent with all state and federal guidelines.
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Serve as a role model by exemplifying professional behavior, language, skills, and attire in order to promptly and accurately serve the needs of stakeholders, members and their families.
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Assure adherence to CBH policies and procedures so that all work is of the highest quality and delivered in the most culturally competent and cost effective manner.
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Promote and manage diversity and acceptance within CBH and with all members and stakeholders by honoring and respecting their individuality, dignity and rights.
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Offer suggestions and develop solutions to help promote effective and efficient work processes and innovative programs.
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Actively participate in required meetings and complete all mandatory trainings.
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Maintain high levels of advocacy and member confidentiality to ensure the success of CBH and our mission.
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Assist in assuring both internal and external program integrity by being alert to and reporting suspected instances of provider and employee fraud, waste or abuse.
Essential Functions:
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Maintain inventory system, including software and scanners
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Assist in development of procedures to keep inventory records accurate
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Determine and maintain accurate counts of all technology equipment, including but not limited to laptops, desktops, printers, hotspots and software licenses
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Compile inventory reports, and resolve discrepancies in records
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Scan and tag new equipment upon receipt
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Assists in the physical deployment of new equipment
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Assists in the physical transfer and move of equipment to coincide with personnel moves
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Accept and re-inventory equipment when returned to IT Department
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Assists in keeping storage areas organized
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Shadow Support Technicians to gain additional background and knowledge on CBH Support operations and basic support tasks
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Other duties as assigned.
Position Requirements:
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Bachelor’s degree preferred, or a combination of technical school education, training, certifications and experience
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Minimum 3 years of relevant experience
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Ability to multi-task and balance tasks with varying priorities
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Strong verbal/written communication and data presentation skills
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Experience in an insurance or healthcare environment preferred
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Excellent analytical, trouble-shooting and problem-solving skills
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Ability to read, analyze, write and interpret technical procedures and general business documents
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Ability to exchange information effectively with other staff at varying levels of responsibility and varying levels of technical competency
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Ability to work independently or with a team
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Ability to prioritize tasks appropriately, meet deadlines, and complete projects in a timely manner
Core Competencies:
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Teamwork and Collaboration: Build and sustain relationships with co-workers and stakeholders and support efforts and deliverables. Encourage unity and help remove barriers to productivity and success.
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Respect: Treat each other and our members and stakeholders with respect and sensitivity, recognizing the importance of diversity.
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Member Centric: Focus on the needs of our members by providing value-added services, promoting strong relationships and going beyond basic expectations to achieve the best possible outcomes.
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Honesty and Integrity: Be open and honest in all we do. Maintain the highest level of integrity at all times.
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Commitment to Service Excellence: Challenge ourselves to be forward-thinking and committed to providing total member and stakeholder satisfaction, first-in-class service and high quality, innovative programs.
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Compassion and Empathy: Demonstrate a deep appreciation for another’s situation and point of view. Pay attention to emotional cues, listen effectively and show an exceptional level of caring about each person’s perspectives and circumstances.
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Problem Solving: Build and implement logical solutions to resolving challenges/issues by using individual knowledge and experience while taking resources, constraints and CBH values into consideration.
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Initiative and Self-Directed: Proactively manage time and resources in a way that ensures that all work is done in the most efficient manner while identifying and implementing initiatives without interventions from co-workers, supervisors or stakeholders.
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Flexibility and Adaptability: Adjust approaches and behaviors in order to meet the constantly changing environment head-on and accomplish CBH and individual goals. Strive to adapt to, accept and embrace change within areas of responsibility.
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Communication: Effectively and appropriately share thoughts, ideas and information - both written and oral. Respectfully listen to co-workers and stakeholders to gain a full understanding of issues/situations.
Work Conditions:
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Requires ability to lift items weighing up to 50 pounds.
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Regularly requires walking, standing, stooping, bending, sitting, reaching, pushing, pulling and/or repetitive wrist/hand movements for various lengths of time throughout the day.
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Ability to utilize computers and office equipment to complete daily work responsibilities.
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Regularly works inside in areas that are adequately lighted and ventilated. Some fluctuation in temperature. No protective equipment routinely needed.
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Must be able to adapt to continuous changes/demands of the job.
Philadelphia Residency Requirement:
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The successful candidate must be a current Philadelphia resident or become a resident within six months of hire.
U.S. Authorization Requirement:
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CBH does not provide sponsorship for applicants requiring future work authorization. All candidates must be legally authorized to work in the United States without requiring sponsorship now or in the future.
Equal Employment Opportunity:
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We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CBH is an equal opportunity employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on all qualified individuals. This is without regard to race, ethnicity, creed, color, religion, national origin, age, sex/gender, marital status, gender identity, sexual orientation, gender identity or expression, disability, protected veteran status, genetic information or any other characteristic protected individual genetic information, or non-disqualifying physical or mental handicap or disability in each aspect of the human resources function by applicable federal, state, or local law.
Requesting An Accommodation:
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CBH is committed to providing equal employment opportunities for individuals with disabilities or religious observance, including reasonable accommodation when needed. If you are hired by CBH and require an accommodation to perform the essential functions of your role, you will be asked to participate in our accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodation once hired.
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If you would like to be considered for employment opportunities with CBH and have accommodation needs for a disability or religious observance, please send us an email at CBH.Recruitment@Phila.gov