Our Credit & Collections Assistant is exceptional at interacting with our internal and external customers in providing effective credit & collection efforts. As a key member of the Paraco credit department, the role of the Credit & Collections Assistant will be to utilize their excellent in-depth knowledge of company products and programs to resolve account issues.
Bring your positive work ethic in delivering a great customer experience. You will engage with customers providing clear & concise information with the goal of effective financial issue resolution.
Benefits and Salary of $26-27/hr
Key responsibilities and essential job functions include, but are not limited to:
- Credit checks on Commercial Accounts and Residential Accounts as needed, including customer communication
- Review and establishment of security deposits with Supervisor review
- Report processing of rejected and expiring credit cards; processing and customer notification via telephone, email, mail
- Weekly Dealer Ager to Executive Team, which may include open item reconciliation
- Weekly or daily review of Delivery Hold Accounts, including release
- Weekly or daily processing of auto collection calls through 3rd party server
- Monthly budget review and calculation within ADDS. New budget account calculations within ADDS, including customer communication
- Run top 100 Month End Ager Accounts and Month End Top 20 Ager Accounts and update s-drive
- Entering of Autopay forms/ requests; including Autopay clean up and organization
- Telephone backup as needed due to workload or staffing needs
- Daily review of Domo reports for Commercial and Priority accounts, following up with GM’s and Supervisor on accounts requiring more individual attention
- Weekly review of COD accounts with Balances, COD accounts on auto delivery vs Will Call, review with Supervisor
- Special projects and other duties as assigned
Desired skills and experience:
- 1 year of experience in Credit, Collections or similar financial role is strongly preferred.
- High school diploma or general education (GED) or equivalent.
- Strong analytical skills and the ability to reconcile accounts is required.
- Must be a team player with strong interpersonal skills and an understanding of the importance of “building bridges”
- Solid communication skills, both verbal and written, are essential.
- Must be extremely detail-oriented with the ability to multi-task and provide world-class customer service while handling high volumes at a fast pace.
- Proficiency with Microsoft Office, especially Excel & Outlook,
- A strong work ethic is required with the ability to work independently.
- Ability to work hours of this position: 8:30AM to 5:00PM Monday to Friday with occasional overtime as needed based upon business operations.
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