Is customer service your gifting? Are you professional, detail-oriented and hospitable? Orthopedic Physician Associates (OPA) would love to talk with you about joining our team and helping set the cheerful tone in our busy office setting. We offer competitive pay, a set Monday through Friday schedule with weekends free, amazing benefits, a great team, free parking, 9 paid holidays, thorough training and ongoing support. Apply today!
Position Summary -
Orthopedic Physician Associates, an orthopedic-specialized clinic, is looking for a Front Office Patient Services Representative (PSR) to act as a liaison employee for patient appointments, accommodation and access to the physician. This includes greeting patients, verifying eligibility, and processing necessary information to support that activity and triaging with physicians and medical assistants on acute scheduling problems.
Essential Qualities
The essential qualities necessary include, but are not limited to:
· Superior customer service: interfaces well with staff, physicians, and patients
· Organized; uses time efficiently
· Team player: considers how your attendance and flexibility impact others
· Ability to work independently, with little supervision
· Able to manage frequent change, delays or unexpected events while maintaining a positive, patient, professional mindset
· Proficient oral and written communication
· Ability to problem solve
· Motivated; measures self against standard of excellence, overcomes obstacles and challenges
Key Duties and Responsibilities
· Provide exemplary internal and external customer service with a smile
· Greet and direct patients, sales personnel and visitors with a smile
· Check in established and new patients; confirm or verify insurance eligibility/referral; and enter insurance /referral information in practice management software and electronic medical record
· Identify payor source, verify insurance eligibility and financial status; collect and post co-pays
· Enter personal health information and financial information into practice management system with a high rate of accuracy; complies with federal and local laws to ensure patient privacy
· Review records for completeness, print necessary updates and put records in order
· · Facilitate flow of patients by coordinating with medical assistants
· Schedule appointments as needed
· Assist other personnel and completes duties as directed by supervisor
· Must follow all policies as outlined in Employee Handbook
Education/Experience/Skills
· High School diploma
· 1-2 years relevant experience in public contact, preferably in medical office environment
· Minimum 1 year front office or medical reception experience (preferred)
· NextGen and EMR experience (desired)
Skills/Knowledge/Abilities
· Expertise in accuracy, clarity and attention to detail both in oral and written communication
· Ability to provide feedback to improve performance
· Proficient in using a computer; data entry/type 40 wpm
· Knowledge of practice management software and its use (preferred)
· Knowledge of patient portal software and its use (preferred)
· Ability to remove oneself personally from given situations, remaining objective
· Ability to exhibit cooperation, flexibility, and provide assistance when interfacing with patients, physicians and staff
· Ability to establish priorities, coordinate work activities and exercise initiative and problem solving, discernment, and judgment
· Understanding of the need for and evidence of consistent respect for confidentiality
·· Skill in establishing and maintaining effective working relationships with all staff
· Consistency and timeliness in attendance
Work Environment/Physical Demands
The work environment/physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
· Requires corrected vision and hearing to normal range.
· While performing the duties of this job, the employee is regularly required to talk or hear.
· The employee regularly is required to stand, walk, and sit.
· Work is performed in clinical setting.
· Some bending and stretching required. Use of telephone is required.
· Manual dexterity required for use of surgical instruments, and computer keyboard.
· Occasionally lifts and carries items weighing up to 50 pounds. Requires working under stressful conditions or working irregular hours.
This description is intended to describe the essential job functions, the general supplemental functions and the essential requirements for the performance of this job. It is not an exhaustive list of all duties, responsibilities and requirements of a person so classified. Other functions may be assigned and management retains the right to add or change the duties at any time.
How we are protecting Employees from COVID-19?
Employee and patient health and safety is our top priority. At Orthopedic Physician Associates, we are adhering to CDC, State and local orders regarding COVID-19 and have implemented processes and precautions across our facilities to prevent the spread of COVID-19.
Following the most recent vaccination mandate for healthcare workers in Washington State, and our commitment to the health and safety of our employees and patients, all Proliance employees will be required to provide proof of full vaccination by October 18, 2021 or proof of a medical or religious exemption.
Benefits:
Orthopedic Physician Associates (OPA) a partner with SCA Health offers a generous benefits package including Medical/RX, Dental, Vision, 401k with profit sharing and more! Plus ALL of our employees enjoy the free perks of our employee purchasing program offering a variety of discounts on purchases made every day – including cell phone service!
OPA is proud to be an equal opportunity employer. We are committed to creating an inclusive environment, and we welcome and encourage people of all backgrounds, perspectives, experiences, and skills to apply.
All employment decisions at OPA are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We will not tolerate discrimination or harassment based on any of these characteristics.
Work Remotely
Job Type: Full-time
Pay: $21.00 - $28.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Healthcare setting:
- Ambulatory surgery center
- Medical office
- Outpatient
Medical specialties:
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Application Question(s):
- Are you available to work 8:30 am to 5 pm?
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 1 year (Preferred)
- Insurance verification: 1 year (Preferred)
Work Location: In person