Customer Service Representative
Duties:
- Provide exceptional customer service to clients via phone, email, and chat
- Assist customers with inquiries, concerns, and requests in a professional and timely manner
- Process orders, returns, and exchanges accurately and efficiently
- Maintain customer records by updating account information and notes
- Utilize data entry skills to input and update customer information in the system
- Handle outbound calls to follow up on customer inquiries or resolve issues
- Upsell products or services to customers when appropriate
- Analyze customer feedback and provide suggestions for improvement
Skills:
- Excellent verbal and written communication skills in English
- Proficiency in data entry and computer systems
- Bilingual in Spanish is a plus
- Strong customer service orientation with the ability to handle difficult situations professionally
- Sales experience or knowledge of sales techniques is preferred
- Familiarity with phone etiquette and proper call handling procedures
- Ability to work independently as well as part of a team
- Strong problem-solving skills and ability to analyze information effectively
- Multilingual abilities are a plus
If you are a motivated individual with a passion for providing outstanding customer service, we want to hear from you! Join our team as a Customer Service Representative and be part of a dynamic company that values its employees.
Please note that this is not an exhaustive list of responsibilities or skills required for this position. The successful candidate may be required to perform additional duties as assigned.
Job Type: Full-time
Pay: $15.85 - $16.50 per hour
Expected hours: 35 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Shift:
Weekly day range:
- Monday to Friday
- Rotating weekends
Work setting:
Work Location: In person