Job Title: Front Desk Associate - PM
Reports To: Operations Supervisor
About Us: At Fairfield Inn & Suites Austin Downtown, we believe in providing exceptional service and warm hospitality to our guests. Our team is dedicated to ensuring every guest has a memorable and comfortable stay. We are looking for a motivated and friendly Front Desk Agent to join our team and be the first point of contact for our guests.
Job Summary: As a Front Desk Agent, you will play a crucial role in creating a welcoming environment for our guests. You will be responsible for managing the front desk operations, including check-in/check-out processes, handling guest inquiries, and providing excellent customer service.
Key Responsibilities:
- Greet and welcome guests as they arrive at the hotel.
- Perform all check-in and check-out tasks efficiently and accurately.
- Manage online and phone reservations.
- Respond to guest complaints, requests, and emergencies.
- Maintain a neat and organized front desk area.
- Provide information about hotel facilities, services, and local attractions.
- Handle cash, credit card, and other payment transactions.
- Assist with administrative tasks as needed.
Qualifications:
- High school diploma or equivalent.
- Previous experience in a hotel or customer service role is preferred.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Proficient in using hotel management software and basic computer skills.
- Ability to work flexible hours, including weekends and holidays.
- A positive attitude and a passion for providing outstanding guest service.
How to Apply: Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and why they are interested in the Front Desk Agent position at Fairfield Inn Suites Austin Downtown. Applications can be submitted via Indeed or emailed to Christian.Garcia@marriott.com.
Job Type: Full-time
Pay: $17.00 - $18.00 per hour
Expected hours: 40 per week
Benefits:
- Employee discount
- Flexible schedule
- Food provided
- Free parking
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Monday to Friday
- On call
- Overtime
- Rotating weekends
- Weekends as needed
Work setting:
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Austin, TX 78701 (Required)
Work Location: In person