We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. As a vital member of our agency, you will uphold our longstanding tradition of excellence in customer service, assisting clients with their insurance needs and fostering lasting relationships within our community. Whether you're a seasoned professional or new to the industry, we offer comprehensive training and support to help you succeed in your role.
Responsibilities:
- Serve as a trusted advisor to clients, providing knowledgeable guidance on insurance products and services
- Handle client inquiries promptly and courteously via phone, email, and in-person interactions
- Process policy changes, endorsements, and claims
- Collaborate with agents and underwriters to ensure seamless service delivery and client satisfaction
- Maintain accurate records of client interactions and transactions in our database system
- Participate in ongoing training and professional development opportunities to expand your knowledge and skills
- Presence at the physical office in Big Stone City, SD for face to face customer service
Qualifications:
- Strong interpersonal and communication skills, with a customer-centric approach
- Detail-oriented with a focus on accuracy and efficiency
- Ability to prioritize tasks effectively
- Proficiency in computer applications, including MS Office Suite
- Prior experience in customer service or insurance-related roles preferred but not required
- Willingness to obtain insurance licensing (if not already licensed), with training and licensing paid for and facilitated by the company
Benefits:
- ICHRA (Individual Coverage Health Reimbursement Account)
- SIMPLE IRA with matching
- Paid time off and holidays
- Parental leave
- Supportive work environment with opportunities for advancement and professional growth
Job Type: Full-time
Pay: $15.00 - $23.06 per hour
Expected hours: 34 – 38 per week
Experience level:
Shift:
Weekly day range:
Work setting:
Ability to Commute:
- Big Stone City, SD (Required)
Ability to Relocate:
- Big Stone City, SD: Relocate before starting work (Required)
Work Location: In person