HVAC DISPATCHER
Adams Heating & Air Conditioning, Inc. - Charlotte, NC
About ADAMS …
Adams Heating & Air Conditioning is one of the OLDEST heating and air companies serving the Charlotte community since 1944. Representing decades of success, we are constantly striving to maintain our growing customer base which is an integral part of our business. We consistently seek to improve and add to our growing work force and team players. Our culture is built on investing in YOU … and at Adams, we know you will be happy with the opportunities you discover with us.
ADAMS dispatcher DUTIES ….
- Receive, coordinate, and manage service customer calls
- Answer customer questions, issues, and concerns promptly with professionalism at all times
- Ensure all calls are properly entered into the dispatch software system
- Coordinate the assignment of service technicians to scheduled work based on the expected complexity of the call
- Track and update service technician’s daily schedules and whereabouts with start and departure times throughout the day
- Maximize the efficient use and allocation of the technician’s time
- Update customers throughout the day on the technician’s progress
- Ensure follow-up calls are identified and scheduled in a timely manner
- Maintain client history files in database and perform data entry
- Work with other department managers and employees in support of the company goals, as well as all other facets of the service department
- Complete customer surveys to obtain information about potential customers and ensure customers are satisfied with our services
- Receive front office freight inventory and packages and deliver to appropriate departments
- Complete special projects and duties as assigned
ADAMS dispatcher QUALIFICATIONS …
- Previous experience in HVAC dispatching (1-2 years minimum)
- Highly organized with exceptional follow-through abilities and a problem solver
- Communication and customer service skills to promote ADAMS products
- Ability to use and learn computer-aided dispatch software, phone systems, and email
- Must be able to lift packages and freight at reception desk up to 20 lbs. and hand deliver to appropriate departments
- High school degree or higher
Pay and Benefits ...
Hourly Base Pay Range: $20.00 - $23.00 - based on experience - negotiable
- Paid Holidays and Vacation
- Medical, Dental and Life benefits packages
- Retirement Plan
- Extra incentive - commission opportunities and spiffs
- Paid training, ongoing instruction and coaching
Job Type: Full-time
Pay: $20.00 - $23.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Retirement plan
Schedule:
Experience:
- HVAC Dispatching: 1 year (Required)
Ability to Commute:
- Charlotte, NC 28202 (Required)
Ability to Relocate:
- Charlotte, NC 28202: Relocate before starting work (Required)
Work Location: In person