HK Laser & Systems is currently seeking a Press Brake engineer or Field Service Technician to join our service team at our Bartlett, IL office. This position will be responsible for technical consulting, product management and/or installing and servicing Press Brake. Successful candidate will also be responsible for maintaining good customer relationships by demonstrating excellent customer service. This position involves a high volume of travel, face-to-face customer contact, and reports to the Service Manager.
This position is with benefits.
3 yrs+ experience preferred.
Roles and Responsibilities
- Serve existing customers by analyzing work orders, planning daily travel schedule, investigating complaints, conducting tests, resolving problems.
- Perform service by studying system requirements, ordering and gathering components and parts, completing installations, performing acceptance tests.
- Maintains rapport with customers by examining complaints, identifying solutions, suggesting improved methods and techniques, recommending system improvements.
- Operate tools and equipment by adhering to company safety regulations: Troubleshooting breakdowns, maintaining supplies, performing preventive maintenance, calling for repairs.
- Documents service and installation procedures by completing forms, reports, logs, and records.
- Protect customer privacy by keeping service information confidential.
- Updates job knowledge by participating in educational opportunities and reading professional publications.
- Accomplishes operations and organization mission by completing related results as needed Position Requirements
Excellent communication and interpersonal skills.
- Excellent analytic and problem solving skills.
- Strong work ethic and commitment.
- Ability to work independently and be self-driven.
- Must be adept with tools.
- Travel Percentage: 90%.
- Have access to an automobile for business travel.
- Possess working knowledge in MS Office. Pay will be discussed prior to hire.
- West Coast or Midwest region is preferred but not necessary
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
Education:
Experience:
- Press brake machine: 3 years (Required)
Work Location: On the road