Description:
This document is intended to present a descriptive list of the range of duties performed by employees. Specifications are not intended to reflect all duties performed within the job. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this position at any time without notice.
About the State Fair of Texas
Since its inception in 1886, the State Fair of Texas has celebrated all things Texan by promoting agriculture, education, and community involvement through quality entertainment in a family-friendly environment. The State Fair of Texas is a 501(c)(3) nonprofit organization with proceeds helping to preserve and improve our home, Fair Park; underwrite museums, community initiatives, and scholarship programs to support students throughout the Lone Star State pursuing higher education; and help improve State Fair operations.
SUMMARY
This position is responsible for distributing pre-purchased coupons to SFT patrons in accordance with the established rules, procedures, and policies.
DUTIES and RESPONSIBILITIES
Essential and other important responsibilities and duties may include, but are not limited to, the following:
Essential Functions:
Verify the designated booth assignment and Redemption case number by daily schedules.
Receive assigned redemption coupon case for daily coupon distribution.
Report to redemption support staff for transportation to redemption booth.
Organize each station to begin daily redemption coupon distribution.
Ensure number of packets distributed to customer balance to number of barcodes scanned.
Provide excellent customer service.
Accurately distribute redemption coupons to customers.
Ability to pay attention to detail.
Ensure the number of packets distributed balances the number of barcodes scanned.
Be aware and alert
Provide prompt and friendly customer service.
Maintain good hygiene, neat and friendly appearance daily.
Adhere to all rules and regulations found in the employee handbook.
Requirements:
EXPERIENCE and TRAINING GUIDELINES
Any combination of experience that would likely provide the required knowledge is qualifying. A typical way to obtain the knowledge and abilities would be:
Preferred Education and/or Experience:
Understanding and align with the core values of the State Fair of Texas.
High School Diploma or higher level of education.
Previous work experience in customer service relations.
Oral and written communication.
SUPERVISION RECEIVED and EXERCISED
Reports to Manager of Coupons Sales - Redemption
Work independently with minimal supervision.
WORKING CONDITIONS
Environmental Conditions:
Working outdoors in various weather conditions and on uneven and/or slippery surfaces, as necessary, especially during Fair time and special events.
Physical Conditions:
Essential and other important responsibilities and duties require maintaining physical condition necessary for
Remaining in a stationary position for prolonged periods of time.
Moving short and long distances to access office supplies, meet guests, perform duties
within Fairgrounds, etc.
Verbally communicate with both internal and external contacts.
Occasionally lift objects no more than 25 pounds unassisted.
Work Schedules:
Varies depending on event.