The Holiday Inn Express & Suites in Latham has immediate openings for full and part-time EXPERIENCED front desk agents.
EDUCATION and/or EXPERIENCE:
High school diploma or GED; prior guest service or night audit experience in the hospitality industry.
COMMUNICATIONS SKILLS:
Individual must poses excellent interpersonal skills and good oral and written command of English. Spanish is a plus. Ability to effectively present and respond to guests.
MATHEMATICAL SKILLS:
Ability to calculate figures and amounts such as discounts. Individual must be detailed oriented. Accuracy is necessary.
We are seeking a friendly and professional Front Desk Agent to join our team. As the first point of contact for our guests, you will provide exceptional customer service and ensure a positive experience from check-in to check-out. If you have excellent communication skills, a passion for hospitality, and enjoy working in a fast-paced environment, we would love to hear from you.
Responsibilities:
- Greet guests and provide them with a warm welcome
- Assist guests with check-in and check-out processes
- Answer phone calls and respond to guest inquiries
- Provide information about hotel amenities, services, and local attractions
- Handle guest complaints or concerns in a timely and efficient manner
- Process payments and maintain accurate records
- Collaborate with other hotel departments to ensure guest satisfaction
- Perform night audit duties as needed
Skills:
- Proficient in operating phone systems and other office equipment
- Knowledge of hotel management software (e.g., property management systems)
- Strong front desk and hospitality skills
- Excellent guest relations and customer service abilities
- Familiarity with hospitality management principles and practices
- Bilingual skills (preferred but not required)
- Ability to multitask and prioritize tasks effectively
- Attention to detail and strong organizational skills
- Knowledge of night audit procedures (preferred but not required)
- Professional phone etiquette
We offer competitive pay rates, opportunities for career advancement, and a supportive work environment. If you are passionate about providing exceptional guest service and thrive in a dynamic hospitality setting, we invite you to apply for the position of Front Desk Agent.
Please submit resumes via Indeed.com for immediate consideration.
*** WE ARE AN EOE & PARTICIPATE IN E-VERIFY **
Job Types: Full-time, Part-time
Pay: $17.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Evening shift
- Morning shift
- Night shift
Work setting:
Experience:
- Hotel Front Desk: 3 years (Required)
Ability to Relocate:
- Latham, NY 12110: Relocate before starting work (Required)
Work Location: In person