Security Manager
Marriott Stamford Hotel & Spa
Create and lead the hotel’s Safety Committee, to work with a team in providing emergency response efforts and training. Provide accident investigation and documentation. Select, train, schedule, and manage performance with Security Officers in all aspects of security policies and procedures.
Position reports to Director of Operations
CORE WORK ACTIVITIES
- Conducts hazard and risk assessments at the property to include quarterly OSHA/SAFETY audits, incidents tracking, and the hazard abatement process.
- Comply with applicable laws and safety regulations.
- Follow proper key control guidelines in loss prevention and in the property.
- Develop a monthly checklist for all CCTV equipment, alarmed doors, and duress alarms to ensure that they are fully functional.
- Incorporate into patrols, which encompass all areas of the property’s interior and exterior, an inspection tour of recording system.
- Follow up on all unusual activities in and around the property that would impair the wellbeing of guests and employees.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Implements action plan to monitor and control risk.
- Monitors all unusual activities in and around the property that would impair the well-being of guests and employees.
- Oversees all loss prevention operations to include but not limited to patrol process, emergency response, investigations (initial & follow up) for all guest and employee related incidents shipping and receiving process (make recommendations for improvement), electronic key system and manager on duties responsibilities.
- Oversees first aid program for guests and employees.
- Oversees the claims process and protects company assets by closely monitoring the General Liability and Worker’s Compensation cases.
- Communicated the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.
- Emphasizes teamwork, close working relationships with other departments and assertive hospitality to serve as a deterrent to crime.
- Encourages and builds mutual trust, respect and cooperation among team members.
- Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
- Responsible for hotel’s yearly safety & security week organization in coordination with local law enforcement and medical teams.
- Responsible for complete investigation process, ensuring accuracy and completeness, cooperating with law enforcement agencies and emergency services.
- Informs and/or updates the executives and peers on relevant information in a timely manner.
- Responsible for all incoming packages, ensuring items are entered, timely delivery of guest packages to Front office.
- Take part in Meyer Jabara monthly safety call and communicate any important safety measures to the team.
- Responsible for the fail–safe key and emergency key procedure oversight.
- Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
- Perform additional responsibilities as assigned by the Management.
Ensuring Exceptional Customer Service
- Meet quality standards and guest expectations on a daily basis.
- Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
- Inspects and analyzes the performance of the loss prevention department to establish and maintain a high level of professionalism and guest service.
- Provides services that are beyond for guest satisfaction and retention.
QUALIFICATIONS
- 1-2 years’ experience as a Security / Loss prevention or Duty Manager in a full-service hotel is required.
- Excellent verbal and written communication skills.
- High School diploma or Hospitality degree certificate required.
Follow all company and safety and security policies and procedures; report maintenance problems, safety hazards, accidents, or injuries; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, and assist individuals with disabilities. Develop and maintain positive working relationships with all associates and listen and respond appropriately to the concerns of all. Ensure adherence to quality expectations and standards of Stamford Marriott