Assist Service Technicians, and Service Advisors with parts request orders and “walk-in or telephone” customers with their questions and requests.
Key Results Areas:
-
Maintain clean, efficient parts and accessories environment.
-
Work directly with “walk-in and telephone” customers to help determine and supply them with parts and accessories.
-
Interface with Service Technicians and ensure their parts and accessories needs are being met.
-
Ability to handle flexible schedule.
Major Duties and Responsibilities:
Service Department Operations
-
Take Service Technicians’ and Writers’ orders for parts and fill them as fast as possible.
-
Assist Service Technicians and Writers in determining parts and accessories requirements for individual jobs.
-
Recommend related parts which may be required for a job.
-
Notify service personnel when special parts or back-ordered parts are received.
-
Maintain cleanliness of parts and accessories department and keep inventory neatly stacked and orderly.
Parts and Accessories Department Operations
-
Maintain updated customer mailing lists.
-
Tag merchandise and display or place into stock.
-
Conduct or participate in periodic physical inventory of all merchandise (counts, reports, etc.).
-
Ensure merchandise displays are stocked, clean, and appealing to customers.
-
Become familiar and efficient with all phases of the computer system required for parts and accessories management.
Customer Service
-
Greet customers immediately, in a courteous and friendly manner.
-
Develop and share knowledge of all parts and accessories merchandise, parts history, and motorcycle service.
-
Must possess the ability to work with several customers at one time while maintaining individual customer satisfaction.
-
Handle telephone transactions quickly, and courteously.
-
Point out any sales, specials, or new merchandise to customers.
-
Assist customers with determination of parts and accessories requirements, look-up merchandise in catalogs, etc.
-
Accept cash and credit card payments for merchandise purchases. Keep cash register accurate.
-
Handle customer complaints reasonably, showing empathy, a positive attitude, and demonstrate our commitment to “Make Things Right”.
-
Handle all requests quickly and courteously.
Other Duties – As Assigned
Commitments:
-
Review all HD University classes and attend training sessions to keep current with parts and accessories merchandising and inventory control topics as assigned by the Parts and Inventory Control Manager.
-
Present an up-beat, friendly, outgoing personality to customers; - no matter what the situation!
-
Accept direction, follow instructions, and work well with other people.
-
Ask questions when in doubt.
-
Treat all employees and customers fairly, courteously, and with respect.
-
Be prompt and available for flexible scheduling.
-
Be honest and fair in all business dealings.
Qualifications and Job Requirements:
-
Experience with point-of-sale and computerized inventory systems or the ability to quickly learn.
-
Knowledge of motorcycle front end, suspension, engine components and the commitment to continually develop knowledge.
-
Ability to look-up parts and quote prices for parts using proper catalog for a wide variety of Harley-Davidson motorcycles.
-
Friendly, outgoing personality as you are a very visible representative of our dealership.
-
Knowledge and experience with servicing of Harley-Davidson motorcycles, and other products sold by the dealership, or the demonstrated ability to quickly learn them.
-
Ability to manage time and demands professionally as well as personally.
-
Must maintain a professional appearance and a neat, well organized work area.
-
Ability to read and comprehend instructions and other information accurately.
Physical Demands:
-
The noise level in the work environment is occasionally loud.
-
Occasionally required to bend, stoop, crouch, reach, and lift 40 lb. of material.
-
Continual standing and occasional walking.
Working Conditions:
-
Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
-
Occasionally, exposed to exhaust fumes or other airborne particles.