HealthSnap (healthsnap.io) empowers patients and their physicians to improve health outcomes using an innovative platform for modern, proactive patient care. We help healthcare organizations easily manage chronic conditions remotely, and deliver personalized patient experiences when it's needed most.
Be part of an organization built on teamwork, innovation, mutual respect, and equity for all. We believe in the power of prevention over treatment, after our co-founders experienced how modern healthcare failed their loved ones, they knew there had to be a better way. We believe that every patient deserves to receive the right care, at the right time, and in the right location - regardless of their condition or status.
We lead with empathy above all else, and place the patient at the center of everything we do. Working at HealthSnap means being part of a family and a team where if you win, we all win, no matter how big or small the accomplishment. We take ownership - and lead with empathy - and expect each employee to recognize that real patients rely on HealthSnap every day.
As a member of the HealthSnap Clinical Leadership Team, the Director of Clinical Operations will report directly to the Vice President of Clinical Operations. This leader will bring strong clinical operations leadership skills to ensure the success of clinical programs and business goals. The ideal candidate will bring expertise in aggregating, synthesizing, and analyzing data to support the development, implementation, and execution of clinical operations strategy and projects. This individual will organize management processes and support teammate engagement through strong interpersonal skills and communication.
Director Clinical Operations Role:
Champion the HealthSnap culture built on our mission, vision, and values.
Build a culture of engaged Care Navigators to become the Employer of Choice for remote care navigators.
Ensure excellent patient experiences and outcomes resulting from strong relationships built between patients and their Care Navigators who are well-equipped to empower patients with chronic conditions.
Manage the day-to-day operations of the Clinical Department.
Achieve operational excellence in the clinical department. Highlight management process gaps or improvement opportunities and implement solutions based on a continuous improvement mindset.
Lead critical projects from design through execution.
In cross-functional collaboration, ensure adequate staffing to meet patient needs and business objectives.
Identify, track, and analyze data that will inform KPI achievement. Prepare reports and presentations for senior leadership.
Build strong relationships with our partners as we provide remote clinical staff services to support their patients.
Optimize Care Navigator and clinical department workflows to achieve efficiency and effectiveness.
Closely collaborate with the Q/A and Compliance department to ensure adherence to all legal regulations, HealthSnap policies, procedures, and quality assurance initiatives.
How You Qualify:
Proven track record of leading teams to achieve established department and organizational goals.
Advanced computer skills, including use of Google Suite, Salesforce, EHR systems, and spreadsheet management.
Strong data analysis with a keen eye to see and understand how to leverage KPI data to drive desired patient, department, and business outcomes.
Demonstrated ability to understand complex issues and data to identify trends, gaps, and solutions to business challenges.
Successfully identify and communicate data to front-line users that is actionable and inspiring.
Strong problem-solving and decision-making skills.
Operations and/or Project Management Experience, PMP certification is a plus.
Strong communication skills and ability to connect with a variety of audiences including executives, and external partners, LPNs, physicians, new leaders.
Bachelor of Nursing(BSN) or combination of experience and education
Master’s degree in Nursing or related field preferred.
Ability to work within a diverse and cross-functional team.
Effective time management skills and ability to manage competing priorities.
Must have 5+ years of progressive leadership experience preferably in Remote Patient Monitoring, Chronic Care Management.
Ability to work autonomously in a remote-first environment.
Benefits
HealthSnap offers a comprehensive benefits package including Medical, Dental, Vision, Life Insurance, Paid Time Off, Career Advancement Opportunities, and the Ability to Work Remotely.
Location- Remote
We embrace diversity and are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. No matter your background, your orientation, or your identity expression, if you are passionate about improving the future of healthcare through lifestyle change, we want to hear from you!