- Models and delivers a distinctive and delightful customer experience.
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Responsible for greeting, observing, reporting, and assisting in providing a deterrence to crime or other improper activity.
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Responsible for assisting in protecting Walgreens property from theft, vandalism, fires, and all unusual activity in order to provide a safe and secure environment.
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Responsible for assisting Walgreen management with reducing and preventing shrink.
Customer Experience-
Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
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Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
Operations-
Maintains a position of visibility at the front of the store by the exit doors at all times.
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Notifies management and Loss Prevention of any of the following: vandalism, robbery, fires, shoplifting, pickpockets, soliciting, loitering, and violent crimes.
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Observes and reports to management any suspicious persons or behavior.
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Deters vandalism, robbery, fires, shoplifting, pickpockets, soliciting, loitering and violent crimes.
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Implements Company asset protection procedures to identify and minimize profit loss.
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Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
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Responds to EAS Entry and Exit Alarms. Investigates the source of the alarm politely and professionally and with customer’s cooperation.
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Verify receipt for purchases and if receipt is missing, suggest to customer/employee to pay for item if merchandise was not paid for. Notify management of all such incidents.
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Perform bag checks on all employees as they depart store at the front door.
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Recognize and greet all customers and act as an “ambassador” of customer service.
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Regularly check behind front registers as identified by management. Report any irregularities to management and Loss Prevention.
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Direct customers arriving at the store seeking a refund to the Cosmetic department.
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Complies with all company policies and procedures; maintains respectful relationships with coworkers.
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Completes special assignments and other tasks as assigned.
Training & Personal Development-
Attends training and completes PPLs requested by Manager or assigned by corporate.
Basic Qualifications
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Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
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Requires willingness to work flexible schedule, including evenings and weekend hours.
Preferred Qualifications
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Prefer six months of experience in a retail environment.
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Prefer to have prior work experience with Walgreens.
The following information is applicable for San Francisco, CA applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
An Equal Opportunity Employer, including disability/veterans.
The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits