Shift: 8:30am– 5pm, Monday – Friday
Job Description: We are currently seeking a customer care representative. You will be in direct contact with our customers via phone and in-person. You will ensure orders are processed in a timely manner as well as, schedule estimate and installation appointments; coordinating with our sales and install teams.
Compensation: $17 – $19/hr
Benefits: Our team members enjoy several additional benefits:
Medical – Dental – Vision – Retirement – Tuition Program – Team Building Events – Holiday Parties
Company Summary: We are a local family-owned business that manufactures retractable shading systems. We have been employing Tucsonans and supporting our local community for over 25 years. Join us as we continue to revolutionize the shading industry one shade at a time!
Duties:
- Work with other team members and display professionalism
- Work at pace
- Provide technical support for new and existing customers as well as our sales team.
- Handle incoming telephone calls.
- Schedule estimates and installation appointments over the phone.
- Assist customers in-person and over the phone.
Qualifications:
- High school diploma or equivalent
- Be reliable and on time
- High attention to detail
- A valid driver's license and reliable transportation
- Experience with Microsoft Word, Excel, and Outlook
Previous experience as any of the following would be a plus:
- Order processor
- Service Administrator
- Shipping and Receiving Clerk/Coordinator
- Administrative Assistant
- Front office Manager
- Data Entry Clerk
- Records Technician
- Accounts Receivable Analyst
- Wholesale Product Specialist
- Call Center Support Specialist
- Other Customer Service positions
Job Type: Full-time
Pay: $17.00 - $19.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Shift:
Weekly day range:
Work setting:
Experience:
- Customer service: 3 years (Required)
Work Location: In person